WhatsApp Web - Options: Backup

In SprintHub, it is possible to use a Unofficial Backup WhatsApp Account to operate in parallel to the main account in the message sending queue.

In this way, if the main account becomes unavailable, the backup account will automatically take over sending operations, ensuring service continuity, such as message delivery, automation flow executions, and other essential platform actions.

Important: To use the Backup feature, you need to have two Unofficial WhatsApp accounts integrated into the system.

Attention: The features of Chatbot and 360º Customer Service do not benefit from using the Backup Account, as they do not use the sending queue. These features operate independently, carrying out interactions directly with users in real time.

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Integrating Unofficial WhatsApp

Before setting up the backup account, both accounts must be integrated into the platform.

To integrate your WhatsApp Web (Unofficial), see the article below:

WhatsApp Web

Configuring the Backup Account

After integrating the two accounts, follow the steps below:

1. Define which account will be the main;

2. Click on Options and then on Settings;

3. Select the account that will be used as Backup;

4. Click on Save to finish the setup.

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Conclusion

Using a Unofficial Backup WhatsApp Account increases the reliability of the operation, ensuring the continuity of sends even when the main account is unavailable.

With this feature, important processes such as message sending and automation execution remain active, reducing the risk of interruptions and providing greater stability to the company's operations.