> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/system-settings/account-settings/whatsapp-web/whatsapp-web-options-backup.md).

# WhatsApp Web - Options: Backup

In SprintHub, it is possible to use a **Unofficial Backup WhatsApp Account** to operate in parallel to the main account in the **message sending queue**.

In this way, if the main account becomes unavailable, the backup account will automatically take over sending operations, ensuring service continuity, such as message delivery, automation flow executions, and other essential platform actions.

{% hint style="info" %}
**Important:** To use the Backup feature, you need to have **two Unofficial WhatsApp accounts integrated into the system**.
{% endhint %}

{% hint style="danger" %}
**Attention:** The features of **Chatbot** and **360º Customer Service** do not benefit from using the Backup Account, as they do not use the sending queue. These features operate independently, carrying out interactions directly with users in real time.
{% endhint %}

***

### Integrating Unofficial WhatsApp

Before setting up the backup account, both accounts must be integrated into the platform.

To integrate your **WhatsApp Web (Unofficial)**, see the article below:

{% content-ref url="/pages/d57ebc0beede9350d12791e135ab683843c52a1a" %}
[WhatsApp Web](/en/topics/system-settings/account-settings/whatsapp-web.md)
{% endcontent-ref %}

### Configuring the Backup Account

After integrating the two accounts, follow the steps below:

1. Define which account will be the **main**;
2. Click on **Options** and then on **Settings**;
3. Select the account that will be used as **Backup**;
4. Click on **Save** to finish the setup.

{% embed url="<https://youtu.be/3MZyxFSFswM>" %}

***

### Conclusion

Using a **Unofficial Backup WhatsApp Account** increases the reliability of the operation, ensuring the continuity of sends even when the main account is unavailable.

With this feature, important processes such as message sending and automation execution remain active, reducing the risk of interruptions and providing greater stability to the company's operations.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.sprinthub.com/en/topics/system-settings/account-settings/whatsapp-web/whatsapp-web-options-backup.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.