> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/system-settings/account-settings/whatsapp-web/whatsapp-web-options-backup.md).

# WhatsApp Web - Options: Backup

In SprintHub, it is possible to use a **Backup Unofficial WhatsApp Account** to operate in parallel with the main account in the **message sending queue**.

In this way, if the main account becomes unavailable, the backup account will automatically take over sending operations, ensuring service continuity, such as message delivery, automation flow executions, and other essential platform actions.

{% hint style="info" %}
**Important:** To use the Backup feature, it is necessary to have **two Unofficial WhatsApp accounts integrated into the system**.
{% endhint %}

{% hint style="danger" %}
**Attention:** The functionalities of **Chatbot** and **SAC 360º** do not benefit from using the Backup Account, as they do not use the sending queue. These features operate independently, performing interactions directly with users in real time.
{% endhint %}

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### Integrating Unofficial WhatsApp

Before configuring the backup account, both accounts must be integrated into the platform.

To integrate your **WhatsApp Web (Unofficial)**, see the article below:

{% content-ref url="/pages/d57ebc0beede9350d12791e135ab683843c52a1a" %}
[WhatsApp Web](/en/topics/system-settings/account-settings/whatsapp-web.md)
{% endcontent-ref %}

### Configuring the Backup Account

After integrating both accounts, follow the steps below:

1. Define which account will be the **main**;
2. Click on **Options** and then on **Settings**;
3. Select the account that will be used as **Backup**;
4. Click on **Save** to complete the setup.

{% embed url="<https://youtu.be/3MZyxFSFswM>" %}

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### Conclusion

Using a **Backup Unofficial WhatsApp Account** increases the reliability of the operation, ensuring the continuity of sending even when the main account is unavailable.

With this feature, important processes such as sending messages and running automations remain active, reducing the risk of interruptions and providing greater stability to the company's operations.