WhatsApp Web

To use the integration of the WhatsApp Web in SprintHub, it is necessary to contract an API intermediary platform, with the currently supported ones being Z-API or UAZAPI. These platforms are responsible for establishing the connection between your WhatsApp number and SprintHub.

Prerequisites

Before starting the setup, it is necessary to:

• Have an active SprintHub account;

• Contract an account on Z-API or UAZAPI;

• Have an active WhatsApp number;

• Have access to the mobile device where WhatsApp is connected.

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1. Contract Z-API or UAZAPI

Before carrying out the integration, it is necessary to contract one of the platforms approved by SprintHub, responsible for mediating the connection between WhatsApp and the platform.

Choose one of the options below and follow the respective contracting and initial setup tutorial:

• Z-API

Integrations - Z-API

• UAZAPI

Integrations - uazapiGO

⚠️ Important: Contracting Z-API or UAZAPI is mandatory to use the WhatsApp Web integration in SprintHub.

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2. Access SprintHub settings

In the SprintHub menu, go to:

Settings → Account Settings → WhatsApp Web → Add Account

3. Select the desired integration

Choose the option corresponding to the contracted provider:

• Z-API

• UAZAPI

Then, enter the data requested by SprintHub, such as:

• Instance ID;

• Security token;

• Instance URL (when applicable).

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4. Connect WhatsApp

Open WhatsApp on the phone and follow the path:

Menu → Connected devices → Connect a device

Then, scan the QR Code provided by the contracted platform and wait for synchronization.

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5. Finish setup

After the connection is completed:

• Save the settings;

• Check whether the account status appears as Connected;

• Perform a test of sending and receiving messages.

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Notes

• SprintHub does not provide the infrastructure for Z-API or UAZAPI, so it is necessary to contract the service directly with the chosen provider.

• If the connection is lost, it may be necessary to scan the QR Code again.

• It is recommended to keep the mobile device connected to the internet to avoid interruptions in synchronization.