WhatsApp API

Watch the video and see how to connect the official Meta WhatsApp API (WABA) in your SprintHub.

What is the WhatsApp API?

The WhatsApp API is an application programming interface that allows businesses to communicate with customers through WhatsApp in an automated way. It offers a variety of powerful features, such as bulk messaging, automated notifications, and even real-time customer support, all within the world's most popular messaging app.

Benefits of making this connection to SprintHub

Better automation response time: With the WhatsApp API, it is possible to send messages to customers almost immediately through automations. On the web, there is a delay because Meta constantly tries to identify whether the message is coming from a bot or if it is spam, which turns a 5-minute automation into 30-45 minutes.

In addition to enabling the use of message templates and sending payment requests.

So let's look at how to do this connection in SprintHub.

Step by step on how to connect the WhatsApp API

Integration Setup in SprintHub: After obtaining access to the WhatsApp API, access the system dashboard in SprintHub and go to the account settings section. Look for the WhatsApp API option and follow the instructions to set up the integration.

The system asks whether you want to add a new account or reconnect an old one.

Meta confirmation to link your account to SprintHub

Meta explains exactly what SprintHub will have access to, just click confirm and we'll move on to the actual settings.

Right after the initial setup sessions, we'll start actually connecting our WhatsApp. Important to note that it is important to have a business portfolio within your Meta admin page.

If you have doubts about how to do this, see the article below from the platform itself.

Create a Business Portfolio in Meta Business Suite | Meta Business Help CenterMeta Business Help Center

Within the first screen, you have the option to choose and add your portfolio, name, website, and company countries.

Right after that, Meta will give you the option to create a new account or select an existing one.

Once the processes are done, let's actually give our WhatsApp a name, both for the account and for how it will appear in support, as well as, of course, the category.

Once the parameters are set, let's move on to the next part, where it will be confirmed whether the phone number already has a WhatsApp Business account or is new.

Screen asking whether you want the code to be sent by SMS or call.

Verification code screen

After that, Meta will confirm again what SprintHub will have access to.

Screen asking whether you really agree with this connection.

Process completion screen

Once that's done, we can go back to SprintHub and your account will already appear in the settings panel.

Within the account settings, your recent connection will appear

Right after that, it is necessary to connect your API two-factor key.

Two-factor screen.

With the connection completed, the integration with SAC 360 will be opened, and clicking the button will do this automatically.

Process completed, you can now use your WhatsApp API account within SprintHub

Screen showing that everything is connected.

Completion of the process.

Conclusion

Connecting the WhatsApp API to SprintHub offers a powerful way to communicate with customers and improve the user experience. By following the steps above and taking advantage of the available features, you can provide exceptional service and keep your customers engaged and satisfied. If you need assistance during the integration process or have questions about how to get the most out of the WhatsApp API in SprintHub, our support team is always available to help.