How to enable comments and posts to appear in SAC 360°

This setting not only makes efficient interaction with customers easier, but also provides valuable insights into user feedback.

Sprinthub's SAC 360º offers a comprehensive approach to managing customer interactions, but it is important to configure it correctly to ensure that comments and posts are properly integrated.

Step-by-Step to Enable Comments and Posts

To correctly configure your system and allow comments and posts to be visible in SAC 360º, follow these simple steps:

Access to the System Settings Area:

• First, access the system settings area in the Sprinthub platform. This area is crucial for adjusting how customer interactions are managed and displayed.

It is necessary to have the Meta Business account integrated.

Account Configuration:

• Within the account settings, you will find specific options related to the visibility of comments and posts. This step allows you to customize how you want to interact with user-generated content.

Results:

When it comes to comments, they will appear in the SAC as follows:

Mentions and replies will appear as follows:

Important Considerations

• 360º SAC/Chatbot Automations: It is essential to note that 360º SAC automations and chatbots do not work on posts and direct messages (DMs) unless they are configured to handle that channel.

• Continuous Monitoring: After configuring the comment and post display options, it is recommended to regularly monitor these interactions. This allows adjustments as needed and ensures that all customer interaction opportunities are optimized.

By following these steps and considerations, you will be well positioned to enable comments and posts in Sprinthub's SAC 360º effectively and in a structured way. This approach not only simplifies the management of customer interactions, but also maximizes the potential for feedback and user engagement on your platform.