> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/system-settings/account-settings/meta-accounts.md).

# Meta Accounts

With this feature, you will be able to integrate communications, centralize and segment your leads coming from Facebook and Instagram, as well as create marketing campaigns and automations, managing them through SprintHub.

{% hint style="warning" %}
**The accounts that will be integrated must be professional accounts, both Facebook and Instagram. Please check before proceeding.**
{% endhint %}

### Step by Step

1. Access System Settings

<figure><img src="/files/683f041cc7e22a293c0bf6fc783e15f0dfde4e18" alt=""><figcaption></figcaption></figure>

2. Click on Account Settings, then choose Meta Accounts, and finally Add Account

<figure><img src="/files/e038cb468d29e7940aaac2975d73ac835ddb85db" alt=""><figcaption></figcaption></figure>

3. The Facebook page will open; enter the email and password and continue until you reach the screen below.&#x20;

<figure><img src="/files/d3053a493d8e35f0ad805d01203fbc7640161135" alt=""><figcaption></figcaption></figure>

4. Choose the account that will be connected by checking the box, and click Register / Renew selected

<figure><img src="/files/72940c815b20284b9be88d01937718955d6e0520" alt=""><figcaption></figcaption></figure>

5. To confirm that the integration was completed successfully, the status will be shown like this:

<figure><img src="/files/fc3b147f837baf0cffd83e04ef2d3404438c12b7" alt=""><figcaption></figcaption></figure>

6. In "Options" - "Settings", you can define additional settings by platform.&#x20;

<figure><img src="/files/31752e07cfda264da03692c99c4360c9a717ce8a" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/25b3a06fbd7ae379a2eda5bca0f5c173395b3627" alt=""><figcaption></figcaption></figure>

* If you want to enter the agent's name so it appears in the SAC, during Facebook Messenger or Instagram Direct support interactions.
* And whether the support case will be created when comments are received based on each post or each comment.

### Integration features

#### SAC 360º

Every lead that contacts you through your Instagram and Facebook will appear in SAC 360. Follow the steps below to learn how to view the accounts.

Access the accounts area:

<figure><img src="/files/148e8247acf20c4e5ac2a475cd86e390f4bbac29" alt=""><figcaption></figcaption></figure>

And now, in addition to the WhatsApp account, Facebook Messenger and your Instagram DMs will appear.

<figure><img src="/files/e62bdf2c0a627dccd8a0b6b232038faadfde3266" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
Remember that the integration will not pull in leads who sent messages before the integration, so it is necessary to create a strategy to attract these leads and have them send a message back to be registered in SprintHub.
{% endhint %}

#### Social Manager

In Attract, you will now have the option of social manager:

<figure><img src="/files/1dc7e733f3f30610ac96ce76b05e7ee881e14cc5" alt=""><figcaption></figcaption></figure>

When you access it, the following screen will be shown:

<figure><img src="/files/99a207de4e085a838d69d4856c49562952c7a159" alt=""><figcaption></figcaption></figure>

Where you can create posts, schedule posts, view reports, and create comment/message automations directly from SprintHub.

<figure><img src="/files/562ca5fa63ebe763d4b1f852235f2d3e98b1128e" alt=""><figcaption></figcaption></figure>

Access the article below to learn more about Social Manager:

{% embed url="<https://docs.sprinthub.com/topicos/atrair/social-manager>" %}

#### Native Forms

Leads that come through Facebook forms can also be registered through SprintHub.

In system settings, we have the forms section, which will show the linked pages:

<figure><img src="/files/f0e3442f0248c88f8c0bc3ea70652daddef3b386" alt=""><figcaption></figcaption></figure>

By clicking the gear, you can see the active forms:&#x20;

<figure><img src="/files/c183b6f5bf47d718154c306be8685c34833d9a76" alt=""><figcaption></figcaption></figure>

By clicking the gear again on one of the forms, the option to map the fields appears:

<figure><img src="/files/fe2e9dcdd28b0ecbe9c292358d082cc55aaefb12" alt=""><figcaption></figcaption></figure>

Putting the leads into a segment and adding the fields you want to see from those leads.

If you want to know more about Facebook forms, click the link below:

{% embed url="<https://docs.sprinthub.com/topicos/meta-business/formularios-do-facebook>" %}

### And what about my ads? How do I see them in SprintHub?

Ads are no longer part of the Meta Business integration, but rather of Meta Ads Manager. Follow the article below to learn more:

{% embed url="<https://docs.sprinthub.com/topicos/conta/integracoes-facebook-ads-manager>" %}

### What else can I do with Meta integrations?

We have an entire section talking about Meta products and how they communicate with SprintHub, including Meta Ads Manager, WhatsApp API, message templates, pixel, etc.

Click below to learn more:

{% embed url="<https://docs.sprinthub.com/topicos/meta-business>" %}


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