For the complete documentation index, see llms.txt. This page is also available as Markdown.
Meta Accounts
With this feature, you will be able to integrate communications, centralize and segment your leads coming from Facebook and Instagram, as well as create marketing campaigns and automations, managing them through SprintHub.
The accounts that will be integrated must be professional accounts, both Facebook and Instagram. Please check before proceeding.
Step by Step
Access System Settings
Click on Account Settings, then choose Meta Accounts, and finally Add Account
The Facebook page will open; enter the email and password and continue until you reach the screen below.
Choose the account that will be connected by checking the box, and click Register / Renew selected
To confirm that the integration was completed successfully, the status will be shown like this:
In "Options" - "Settings", you can define additional settings by platform.
If you want to enter the agent's name so it appears in the SAC, during Facebook Messenger or Instagram Direct support interactions.
And whether the support case will be created when comments are received based on each post or each comment.
Integration features
SAC 360º
Every lead that contacts you through your Instagram and Facebook will appear in SAC 360. Follow the steps below to learn how to view the accounts.
Access the accounts area:
And now, in addition to the WhatsApp account, Facebook Messenger and your Instagram DMs will appear.
Remember that the integration will not pull in leads who sent messages before the integration, so it is necessary to create a strategy to attract these leads and have them send a message back to be registered in SprintHub.
Social Manager
In Attract, you will now have the option of social manager:
When you access it, the following screen will be shown:
Where you can create posts, schedule posts, view reports, and create comment/message automations directly from SprintHub.
Access the article below to learn more about Social Manager:
We have an entire section talking about Meta products and how they communicate with SprintHub, including Meta Ads Manager, WhatsApp API, message templates, pixel, etc.
