> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/sprinthub-app/sac.md).

# SAC

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2F2xAefcRo2XZIX9KgKm4n%2Fundraw_app-data_vo0p.png?alt=media&amp;token=946fe431-a1e8-4b5d-8866-dac1fe81760a" alt=""><figcaption></figcaption></figure>

The Sprinthub app was developed to simplify the process of handling and tracking leads, offering complete features to manage the sales funnel, view important information, and carry out the transition between different stages of the sales process. In this article, we will detail the main features:

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FmTD2yZe6iL4PTJOlsF0S%2Fatendimento%201.jpeg?alt=media&amp;token=e8077517-f3b8-48e0-bf40-fa1e475f4a28" alt=""><figcaption></figcaption></figure>

### Change Lead Status

You can quickly update the lead status according to the sales funnel. To change the status:

1. Access the lead's case in the app.
2. Click the button **Change Stage**.
3. Choose the desired stage from the dropdown menu (such as "Document Delivery", "Proposal Sent", etc.).
4. Click on **Save** to confirm the change.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2Fg8Jh0rHQ7yDjewXTQzmK%2Fatendimento%202.jpeg?alt=media&amp;token=9e1bfed3-23f9-47cd-8e79-a00850369049" alt=""><figcaption></figcaption></figure>

This feature allows the entire team to stay aligned on each lead's progress and makes pipeline management easier.

### Turn Off the Chatbot

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2F7uPkII2Mc41tBEU2Dp8Q%2Fatendimento%209.jpeg?alt=media&amp;token=b4184cb1-9b43-4b68-b300-18b611d5ec2f" alt=""><figcaption></figcaption></figure>

Sprinthub offers the option to enable or disable the chatbot in specific interactions with leads. To turn it off:

1. Access the lead's profile.
2. Click the button **Start Chatbot** (if active) and switch to manual mode.
3. Now, the interaction will be handled exclusively by a human agent.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2F0EzVLsc9zskRgxJaWjUj%2Fatendimento%20.jpeg?alt=media&amp;token=16dcdbed-51f4-4103-b0d6-e7e054d5b6c9" alt=""><figcaption></figcaption></figure>

This is useful in cases that require more personalized or complex support.

### Viewing Lead Information

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FGXItEfl1hauw7tkk55nm%2Fatendimento%206.jpeg?alt=media&amp;token=08bf0398-722d-4919-a12c-61d230597f84" alt=""><figcaption></figcaption></figure>

Inside the lead's profile, you can find all relevant information, such as:

* Name and photo.
* Company or lead context (if registered).
* History of interactions and exchanged messages.
* Current status in the sales funnel.

This information is presented in an organized way, allowing the agent to make informed decisions and guide the conversation efficiently.

### Using Quick Replies

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FnPojMNBlIFMYiiMo9Org%2Fatendimento%205.jpeg?alt=media&amp;token=0222911a-e132-432b-90ef-48029bb9131a" alt=""><figcaption></figcaption></figure>

To save time and standardize interactions, the app has configured quick replies. To use them:

1. In the text field, select the quick reply options below the chat.
2. Click the desired message to send it immediately.

This tool is especially useful for answering frequently asked questions or starting conversations quickly.

### End the Support

When the process with the lead is completed, you can end the support:

1. Click the button **Close** located at the top of the lead's profile.
2. Confirm the ending, if necessary.

This signals to the team that the lead has already been attended to and does not require any more interactions at the moment.

### Conclusion

Sprinthub combines ease of use with robust features to improve support management. With the ability to change lead status, view detailed information, turn off the chatbot, and use quick replies, the app becomes an essential tool for teams looking to increase their efficiency and provide quality support. Start exploring these features today!


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