> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/settings/sprinthub-voip/sprinthub-voip-app.md).

# SprintHub VoIP App

## User Manual — SprintHub VoIP

Welcome to SprintHub VoIP. This guide shows, step by step, how to use the application to make calls, view contacts, and track your call history.

***

### Contents

1. [Application download](#id-1.-download-do-aplicativo)
2. [Installation and security warnings](#id-2.-instalacao-e-avisos-de-seguranca)
3. [Login](#id-3.-login)
4. [Main menu](#id-4.-menu-principal)
5. [Contacts](#id-5.-contatos)
6. [Call history](#id-6.-historico-de-ligacoes)
7. [Dialer](#id-7.-discador)
8. [Outgoing number selection](#id-8.-selecao-do-numero-de-saida)
9. [Ongoing call screen](#id-9.-chamada-em-andamento)
10. [Keypad during call](#id-10.-teclado-durante-a-chamada)

***

### 1. Application download

The SprintHub VoIP installer is available within SprintHub itself. Go to:

**System Settings > VoIP > VoIP Application**

<div align="left"><figure><img src="/files/0a38afcc4b857fa6038ea46d43f7c7c4c655c853" alt=""><figcaption></figcaption></figure></div>

On this screen you will find:

* The **latest version** available for download.
* The buttons to download the installer according to your operating system (Windows, macOS, or Linux).

Choose the package corresponding to your system and wait for the download to finish before proceeding with the installation.

> The application is compatible with **Windows, macOS, and Linux**. If you do not see your system's option, contact the SprintHub administrator.

***

### 2. Installation and security warnings

When you open the installer for the first time, the operating system may display an alert saying the program is from an unknown developer. This is expected and **does not mean the application is unsafe** — it just means it has not yet gone through the system's full signing process. Follow the instructions below to allow it to run.

#### Windows

<div align="left"><figure><img src="/files/1e6ad881fab2caca3ca13d216a86544407be2424" alt=""><figcaption></figcaption></figure></div>

When the warning **“Windows protected your PC”** appears:

1. Click **More info**.
2. Then click **Run anyway** to start the installation.

#### macOS

<figure><img src="/files/a7dafc5e9d9db221eb9aca0f9d3c24752421b4e8" alt=""><figcaption></figcaption></figure>

On macOS, open **System Settings > Privacy & Security**:

1. Locate the **Security**.
2. section **Allow apps from**, select **App Store and Known Developers**.
3. If the application has been blocked, scroll down and click **Open Anyway** next to the SprintHub VoIP message.

> These warnings only appear the first time you run it. After you allow it, the application opens normally the next time.

***

### 3. Login

The first screen is the sign-in screen. Enter the details provided by your company to log in.

<div align="left"><figure><img src="/files/293c2f5a04afe3742e4bae2514cbe3a5ddf25eb7" alt=""><figcaption></figcaption></figure></div>

Required fields:

* **Instance** — the name of your company registered in SprintHub (e.g., `company`).
* **User** — your corporate email (e.g., `user@company.com`).
* **Password** — the same password used in SprintHub.

Click **Log in** to access the application.

> If you do not know your instance or are having trouble logging in, contact the SprintHub administrator at your company.

***

### 4. Main menu

After logging in, you will land on the main menu. From here you navigate through all the app's functions.

<div align="left"><figure><img src="/files/708b85b9147ebf5ba9e872af71764e523a71bf5a" alt=""><figcaption></figcaption></figure></div>

Available options:

* **Dialer** — opens the keypad to enter the number and start a call.
* **Contacts** — lists all contacts in your database, with quick search.
* **Calls** — displays the complete history of made and received calls.
* **Exit** — ends your session and returns to the login screen.

In the bottom-right corner you can see the current version of the application.

***

### 5. Contacts

Use this screen to quickly find who you want to call.

<div align="left"><figure><img src="/files/916e8a9cd0853258d3d41f7681a30207fa7e4b97" alt=""><figcaption></figcaption></figure></div>

How it works:

* The counter at the top shows **how many contacts were found** based on your search.
* Type in the search field to filter by name. The list updates as you type.
* Each contact shows the **name** and the **phone number**.
* Tap the three-dot menu (to the right of the contact) to see additional options.

To return to the main menu, use the **home** icon in the top-right corner.

***

### 6. Call history

Here you can track all recorded calls, with date, duration, and number.

<div align="left"><figure><img src="/files/95580489aa27c79a28a6ade234b0f488b930d36e" alt=""><figcaption></figcaption></figure></div>

What each item shows:

* **Contact name** (or “Unknown” when the number is not registered).
* **Number** dialed or received.
* **Duration** of the call in the format `HH:MM:SS`.
* **Elapsed time** since the call (e.g., “12 days ago”).

The icon on the left indicates the type of call — answered, missed, or outgoing. Use the search field to filter by contact number.

***

### 7. Dialer

The dialer is the most direct way to make a manual call.

<div align="left"><figure><img src="/files/64b851ce83a0ef889c8ce8bd7016769c2c415139" alt=""><figcaption></figcaption></figure></div>

How to use:

1. Enter the desired number using the numeric keypad.
2. The number appears at the top of the screen as you type.
3. Tap the **green button with phone icon** to start the call.
4. Use the **gray button with X** to delete the last digit.

The flag in the top-left corner identifies the country of the detected number.

***

### 8. Outgoing number selection

Before completing the call, you choose **which number** the call will be made from. Useful when your company has multiple lines.

<div align="left"><figure><img src="/files/0f591ad41c709505aef087f76a1e4208636da52f" alt=""><figcaption></figcaption></figure></div>

What appears on this screen:

* At the top, the **destination number** you are about to dial.
* Just below, the list of **available outgoing numbers** for your account.
* Each option shows the country flag, the number, and a description (e.g., “Main number”, “USA restored”).

Tap the number you want to use as the source of the call. The call starts automatically afterward.

***

### 9. Ongoing call

During the call, this is the main screen. It shows all the information about the active call.

<div align="left"><figure><img src="/files/622494f8b20970105e0cc750d1c603dde2685b6d" alt=""><figcaption></figcaption></figure></div>

Information displayed:

* **Contact name** (when identified).
* **To** — the number being called.
* **From** — the outgoing number being used.
* **Elapsed time** — call duration.
* **Associated company**, when applicable.

Controls in the bottom bar:

* **Red button** — ends the call.
* **Microphone** — toggles mute on or off.
* **Speaker** — controls volume / audio output.
* **# key** — opens the numeric keypad to send tones (DTMF), for example in IVRs.

***

### 10. Keypad during call

This screen appears when you tap the button **#** during a call. It is used to navigate automated menus (IVRs), enter extensions, or send codes.

<div align="left"><figure><img src="/files/3c438a3680aa8f0d4fe471f10e1bf44fffcdc249" alt=""><figcaption></figcaption></figure></div>

How to use:

* The digits you press appear at the top of the screen.
* Each tap sends the corresponding tone to the ongoing call.
* The bottom controls continue to work: end, mute, audio, and close keypad.

To return to the main call screen, tap the button again **#**.

***

### Quick tips

* Use the **dialer** for one-off numbers and the **contacts** for recurring calls.
* Always confirm the **outgoing number** before starting an important call — it appears to the recipient.
* The **history** helps you resume conversations: tap the contact to see callback options.
* The **home** icon at the top of the screens takes you directly to the main menu at any time.

***

### Support

If you have questions or technical problems, contact SprintHub support through your company's official channels.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.sprinthub.com/en/topics/settings/sprinthub-voip/sprinthub-voip-app.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.