🔐Permission Group - Live Chat

In SprintHub, it is possible to manage Live Chat usage permissions, allowing granting or removing access according to each user's needs. This feature covers both the chat-building stage and the use of the Chat in support via SAC 360º, providing more control, clarity, and convenience in defining permissions and ensuring that each employee has access only to the functions relevant to their role.

By granting these permissions, users will gain access to build and/or use the Live Chat in support interactions carried out through SAC 360º.

To manage the permissions, follow these steps:

1. Go to System Settings ⚙;

2. Select the option: Permission Group;

3. To create a new group click “+ New Group”, to edit an existing one, click “Edit”;

4. To enable the feature Live Chat, simply select the checkbox ☑️; it is also possible to define specific permissions for building the chat and for its use in support interactions.

5. After making the changes, click “Save Changes”.

CONCLUSION:

Managing usage permissions for SprintHub's Live Chat is essential to ensure security, organization, and efficiency in support via SAC 360º. By defining who can build and/or use the chat, companies ensure that each employee has access only to the functionalities necessary for their role, preventing operational failures and optimizing the support workflow. Additionally, this flexibility in permission control contributes to better governance of operations and to the personalization of the customer support experience.