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Connecting a custom domain to your Sprinthub instance is essential to ensure your brand has a unique and professional address. The process involves two simple steps: add a CNAME record pointing to the Sprinthub instance and then configure an authorization CNAME to validate the domain.

1. Why connect a custom domain?

Connecting a custom domain improves credibility and makes it easier for your customers to access your instance. Additionally, it allows you to customize your URL with your visual identity, such as mysystem.yourdomain.com.

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Step-by-Step to Configure the Custom Domain

1. Configuring the CNAME for the Sprinthub Instance

The first step is to point your domain or subdomain to the Sprinthub instance.

  1. Access the DNS management panel of your domain provider (e.g., Cloudflare, GoDaddy, Registro.br).

  2. Create a new DNS record of type CNAME.

  3. Enter the information below:

    • Name (Label/Host): The subdomain you want to use (e.g., system, app, etc.).

    • Destination (Target): sh.sprinthub.page

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Older instances hosted on AWS use the domain with the extension .site, while new instances in Brazil use the extension .page.

  • Save the configuration

2. Configuring the Authorization CNAME

To validate the custom domain and ensure its security, you need to add an authorization CNAME record.

  1. Return to the Sprinthub configuration panel, in the Custom Domain.

  2. Locate the field that displays the CNAME verification record (as shown in the panel image).

  3. In your DNS provider, add another record of type CNAME with the following data:

    • Name (Label/Host): Automatically generated by Sprinthub (e.g., _899364707ac0a...).

    • Destination (Target): Automatically generated (e.g., 3abd1c07a77469...acm-validations.aws).

  4. Save the configuration.

3. Testing and Validating the Domain

  1. After adding the two records, go back to the Sprinthub panel and click Verify Domain.

  2. Wait for DNS record propagation, which can take up to 72 hours (but usually happens within a few hours).

  3. When verification is complete, your domain will be active and ready to use.

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Conclusion

Connecting your custom domain to the Sprinthub instance is simple and essential to strengthen your digital identity. After configuring the CNAME records, your domain will be ready to provide a personalized and professional experience to your users.

If you encounter difficulties with any of the steps, contact Sprinthub technical support for assistance.

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