# Error (#200): “You do not have the necessary permissions to send messages on behalf of this WhatsApp

This error occurs when SprintHub tries to send messages through the **WhatsApp API**, but the user, the app, or the Business Manager itself **do not have all the permissions required by Meta**.

Below, all causes, solutions and **assignments required of the SprintHub partner** to ensure everything works without errors.

***

## 🚨 Why does the error (#200) appear?

Meta blocks sending when any of these permissions is missing:

1. **Invalid, expired token or missing required scopes**
2. **User without full control of the WABA**
3. **User without full control of the Business Manager (including financial)**
4. **Conflict due to provider switch without disconnecting the previous one**
5. **SprintHub partner without full permissions granted in the BM**
6. **WhatsApp API app not authorized on the account**

***

## 🔐 Mandatory permissions for everything to work

WhatsApp API integration requires **three levels of permission**:

***

## ✔️ 1. User Permissions (who performs the integration)

The user who generates the token and connects the WhatsApp API must have:

#### 🟩 **A) Full control of the WhatsApp Account (WABA)**

Path:\
**Business Settings → Accounts → WhatsApp Accounts → People**

Required permission:\
\&#xNAN;**✔ Full control**

<figure><img src="/files/6d5562642cb7d037eda95cff805cb8d46cbc88fc" alt=""><figcaption></figcaption></figure>

***

#### 🟩 **B) Full control of the Business Manager (including financial)**

Path:\
**Business Settings → Users → People → BM Permissions**

Required permission:\
\&#xNAN;**✔ Business Manager admin access**\
(including financial area)

Without this, Meta does not authorize:

* Generation of valid tokens
* Provider configuration
* Advanced API permissions
* WABA management

***

## ✔️ 2. SprintHub Partner Permissions (essential!)

SprintHub is added as **partner** in the client's Business Manager.\
For the integration to work without error, the partner needs to have **full**.

In the client's BM:

Path:\
**Business Settings → Accounts → Partners**

Select the **SprintHub partner** and enable:

#### 🟦 Required partner permissions:

**✔ Full control over the WhatsApp account**

* Manage settings
* Manage numbers
* Manage templates
* Manage assignments
* Send messages on behalf of the WABA

**✔ Full access to the Business Manager**

* Assets
* Pixels
* Accounts
* Integrations
* Financial items required for the WABA

**✔ Administrative access to linked assets**

* WhatsApp Accounts
* Linked apps
* Catalogs (if used)

> 🔎 **Important:**\
> If the SprintHub partner does not have all these permissions, the API simply **does not authorize sends**, even if the local user has full control.

<figure><img src="/files/ece0d4b556e31f81f5ed6b36e55a0e88140a81a0" alt=""><figcaption></figcaption></figure>

***

## ✔️ 3. WhatsApp API App Permissions

The app you are using to generate the token must have:

* `whatsapp_business_messaging`
* `whatsapp_business_management`

And it needs to be authorized within:

**Business Settings → Accounts → WhatsApp Accounts → Apps**

***

## 🔄 Quick fix: integrate with another user

If the current user does not have full control in the **BM + WABA**, you can:

1. Log in with another user who is already **BM Admin**
2. Generate a new token
3. Connect to SprintHub

This resolves **immediately**, without depending on extra permissions.

***

## ✅ Step-by-step to resolve it permanently

1. **Check the provider in SprintHub**\
   System settings → Integrations → WhatsApp API
2. **Generate a new token with the required permissions**
3. **Confirm that the user has:**
   * Full control of the WABA
   * Full control of the Business Manager (including financial)
4. **Confirm that the SprintHub partner has ALL permissions**
   * Full control of the WhatsApp account
   * Full access to the Business Manager
   * Administrative access to the assets
5. **If there is a provider change**
   * Completely remove the number from the old provider before integrating the new one.

***

## Final test

Send a test message in SAC 360º, with an approved template.

If no error appears → integration 100% working


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