To integrate WhatsApp into SprintHub, you need to use the WhatsApp Business API (WABA) — which is the professional model used for automations, sending structured messages and multi-agent support.
If today you use the WhatsApp Business App, you will need to migrate to a WABA account.
Below is the complete step-by-step:
✅ 1. Understand the difference between WhatsApp Business App and WhatsApp API
✅ 2. What you need to activate a WABA
Before starting the migration, prepare:
✔ A Business Account on Facebook/Meta Business Manager
✔ A Facebook page connected (optional, but recommended)
✔ Phone number that will receive the WhatsApp API
Important: this number CANNOT be active on the WhatsApp App
✔ Company document (for cases where Meta requests verification)
⚠️ Important about the number:
If the number is in use on WhatsApp or WhatsApp Business App, you must:
➜ Remove the number from the app before activating it on the API
Open WhatsApp or WhatsApp Business
Go to: Settings > Account > Delete my account
📌 This does not delete contacts, it only removes the number association.
✅ 3. Choose where to activate your WABA account
For those who want to use the official Meta Cloud API.
Steps:
Access: business.facebook.com
Go to Business Settings > Accounts > WhatsApp Accounts
Follow the flow to register the number
Configure the Webhook (done later, already inside SprintHub)
✅ 4. Migrate the number from WhatsApp App to WhatsApp API
After choosing the provider:
Make sure the number is not active on the WhatsApp App
Start the activation process through the provider or through Meta
You will receive an SMS code or call
The number is now officially a WABA
⚠️ Important questions
Can I use the same number on WhatsApp App and WhatsApp API?
❌ No.
The API only works alone — if you install WhatsApp on the phone, it will disconnect from the API.
Do I lose my old conversations?
Yes. App conversations do not migrate to the API (because they are different technologies).
Does the Business Manager (BM) need to be verified?
Yes.
The Meta Business Manager needs to go through the verification process, which is done by submitting official company documents.
If you don't know whether your BM is already verified, you can check directly in the account settings, as indicated below.
1. Access the Business Manager
Log in with the Facebook profile that is an admin of the BM
2. Open Business Settings
In the lower left corner of the screen, click on ⚙️ Business Settings
In the left side menu, click on:
Business Info (or Business Info)
4. Check the verification status
Locate the section Company verification status
You will see one of the options:
Not verified or Verify company ⚠️
5. Start the verification process
Fill in the requested data, such as:
6. Submit the company documents
Meta may request documents such as:
Articles of incorporation or bylaws
Document proving connection to the company
📌 Important: the document data must match the information registered in the BM.
The verification status will be available on the same screen of Business Info
Important to know
BM verification is mandatory for some features, such as:
WhatsApp Business Platform
Increase in sending limits
If verification is denied, it is possible to correct the information and resubmit the documents
🎯 Quick summary
Remove the number from the WhatsApp App
Activate the number in a WABA account via BSP or Meta
Configure inside SprintHub
Use the number 100% integrated, professional and multichannel
