Automation Flow - Triggering Flow by Webhook actions

You have an external form that sends data to SprintHub via Webhook. Based on the received information, you want to set up a flow that sends different messages: one for leads who contacted you through the shortened URL in your website's WhatsApp button, and another for those who did not.

• To learn how to configure a shortened URL, click here.

Follow the step-by-step below:

1 - Go to Automation Flow

2 - Click + New, add a

• Name, enable “Allow leads to restart the flow?”,

• Select YES in “Published” to publish the flow.

• Click Open Builder.

3 - In the builder, add the blocks:

• Trigger: “Did the lead open a shortener?”. It is worth noting that the trigger will wait for the lead to open the shortener, that is, it is about waiting for a future action from the lead.

• On the trigger's positive output, add the condition: “Does the lead have a service request in SAC?” >> YES,

• Action: Add a specific Tag, and send a WhatsApp message.

• On the trigger's negative output, add the actions: modify the lead's tags to add a specific tag, and send another WhatsApp message. Click Apply, then Save and Close

Finally, we will activate this flow through webhook actions.

1 - To do this, go to Integrated Webhooks

2 - Choose the Webhook, click Edit, and on the Extra Actions tab, click + New Action, and search for Change Automation Flows.

Choose the Flow created earlier, click Save and Close.

To learn more about Webhook, click here.