Automation Flow - Triggering a Flow through Webhook actions

You have an external form that sends data to SprintHub via Webhook. Based on the information received, you want to configure a flow that sends different messages: one for leads who made contact through the shortened URL on your website's WhatsApp button, and another for those who did not.

• To learn how to set up a shortened URL, click here.

Follow the step-by-step guide below:

1 - Go to Automation Flow

2 - Click on + New, add a

• Name, enable “Allow leads to restart the flow?”,

• Select YES under “Published” to publish the flow.

• Click Open Builder.

3 - In the builder, add the blocks:

• Trigger: “Did the lead open a shortener?”. It is worth noting that the trigger will wait for the lead to open the shortener, that is, it is waiting for a future action from the lead.

• In the trigger's positive path, add the condition: “Does the lead have a customer service case?” >> YES,

• Action: Add a specific Tag, and send a WhatsApp message.

• In the trigger's negative path, add the actions: modify the lead's tags to add a specific tag, and send another WhatsApp message. Click Apply, and Save and Close

Finally, we will activate this flow through webhook actions.

1 - To do this, go to Integrated Webhooks

2 - Choose the Webhook, click Edit, and in the Extra Actions tab, click + New Action, and search for Change Automation Flows.

Choose the Flow created previously, click Save and Close.

To learn more about Webhook, click here.