Automation Flow - Action “Change automation flow” — Option “Remove from flows”

The “Change automation flow” action allows you to control contact participation in existing flows within the system. Among the available options is “Remove from flows,” which has an important behavior to understand.

What happens when you choose “Remove from flows”

When this option is selected, the chosen automation flow that the contact is currently taking part in is stopped immediately. This means that:

• Future scheduled actions within that flow will not be executed.

• The contact is automatically removed from the flow they were in.

• If the contact is in more than one active flow, you can choose which flow you want to remove the contact from.

Practical example

Imagine that a contact is participating in a nurturing flow with emails scheduled for the next few days. If an automation performs the action “Change automation flow → Remove from flows,” the sending of the upcoming emails is canceled immediately, and the contact stops being part of that flow.

Tip

This action is useful when you want to:

• End automated interactions with contacts who have already reached a certain stage in the funnel.

• Avoid duplicate communications between different flows.

Redirect the contact to another flow that is more suitable for their journey.