Integrations - Outlook

With SprintHub, you can integrate the Outlook/Office 365 in a simple and efficient way. Through our "Email Inbox", you can send and receive emails directly on the platform, streamlining your team's workflow and boosting productivity.

Outlook: In "System Settings", click on the 'Integrations' ;

Allow access to your organization so you can connect your Outlook/Office 365 account with SprintHub.

The Office 365 account administrator must click the shield icon with a key to authorize the application. After this step, other users can add the account.

After allowing access, click on 'View accounts' and then click Add account;

Now, add the Outlook account you want to integrate with SprintHub;

(The account will be connected on another page, on the Outlook website itself)

After adding and connecting your Outlook account, it will be ready to use in the system. You can use it the same way as in Outlook, sending and receiving emails.

Email Inbox

• Go to the "Email Inbox" via "Find Services". Or just type the name, and the feature appears.

• To create, click on "+ New".

To send a new email, click on the 'New email' option, fill in the recipient and subject fields, compose it according to your preferences, and then just click 'Send'.

For more information about the "Email Inbox" feature, click the link below:

Email Inbox

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Configuring the Integration with SAC 360º

When accessing the email account settings, you will find the following options:

By enabling this option, the email account starts functioning as a support channel for SAC 360º.

• Each email received from a new contact automatically creates a support ticket in SAC 360º.

• Message reception occurs via the IMAP, with automatic synchronization every 1 to 5 minutes.

Important: Only new contacts automatically create a support ticket. The other messages are linked to the existing history.

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Mark emails as read

Defines the behavior of emails in the provider's inbox after they are synchronized.

Enabled

After being imported into SprintHub, emails are automatically marked as read in the provider's inbox.

Disabled (Default)

Emails remain as unread in the provider's inbox, even after being synchronized with SprintHub.

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Conversation Model

Defines how messages will be organized within the support ticket in SAC 360º.

Continuous Conversation

Displays the contact's entire email history in a single support ticket, making it easier to view the full communication.

Recommended for teams that want to track the customer's entire journey in a single conversation.

Ticket

Each support ticket has its own message history, showing only emails related to that specific ticket.

Recommended for teams that work with independent tickets and want to keep each request separate.

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Sender Name

Defines which name will be displayed in the "From" field of emails sent by SAC 360º.

Account Name

Uses the name configured in the email account itself.

Example:

SprintHub Support [e-mail]

Attendant Name

Uses the name of the user responsible for the support.

Example:

João Silva [e-mail]