> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/integrations/integrations-imap-and-smtp/i-cant-connect-my-email-through-the-integration..md).
# I can't connect my email through the integration.
Follow the topics below to find which one matches the description of the issue you're having when setting up email.
### I set up the email, but an error message appears when I click Add.
This error means that one of the fields was filled in incorrectly or that the user's authentication was not performed correctly. Follow the list below to fix it:
* Check whether the email and password were entered correctly (if it's Gmail, the app password)
* Whether the ports are configured correctly based on your provider.
* Whether the host is correct and is actually responding; to do this, follow the link to a tool below:
{% embed url="" %}
### I configured the integration, but I still can't send emails.
To configure SMTP, go to the email tab. There you can configure it in two ways:
1. Elastic Mail - A tool focused on email marketing
2. Own SMTP - If your email provider already has its own SMTP, just configure it in this area.
{% hint style="warning" %}
Remember that Gmail does not have its own SMTP; you need to use Elastic Mail.
{% endhint %}
To configure Elastic Mail, follow the link below:
{% embed url="" %}
For Own SMTP, you need to confirm with the email provider the host, port, encryption, and authentication method.
---
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