> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/integrations/integrations-imap-and-smtp/i-cant-connect-my-email-through-the-integration..md).

# I can't connect my email through the integration.

<figure><img src="/files/a3cbffa564fe7eb2b28ca63706b55c48814f9b11" alt=""><figcaption></figcaption></figure>

Follow the topics below to find which one fits the description of the problem you are having when setting up email.

### I set up the email but an error message appears when I click add

<figure><img src="/files/69b99ad094cb434b7d376309b7d241a259b23b80" alt=""><figcaption></figcaption></figure>

This error means that one of the fields was filled in incorrectly or that the user's authentication was not done correctly. Follow the list below for correction:

* Check if the email and password are typed correctly (if it's Gmail, the app password)
* If the ports are configured correctly based on your provider.
* If the host is correct and is actually responding; to do this follow the link to a tool below:

{% embed url="<https://www.dotcom-tools.com/email-server-test>" %}

### I configured the integration but still cannot send emails.

To perform the SMTP configuration, go to the emails tab. There you can configure in two ways:

1. Elastic Mail - Tool focused on email marketing
2. Own SMTP - If your email provider already has its own SMTP, just configure it in this area.&#x20;

{% hint style="warning" %}
Remember that Gmail does not have its own SMTP; it is necessary to use Elastic Mail.
{% endhint %}

To configure Elastic Mail, follow the link below:&#x20;

{% embed url="<https://docs.sprinthub.com/tutoriais/configuracoes/configurando-dns-com-elastic-mail-no-sprinthub>" %}

<figure><img src="/files/f08572b835b7f3c9ebcdd90e86a0ad4750cbb2bf" alt=""><figcaption></figcaption></figure>

For Own SMTP, it is necessary to confirm with the email provider what the host, port, encryption and authentication method are.

<figure><img src="/files/90d45e2ea21032fc4eb6b5b52d337108722ed8a1" alt=""><figcaption></figcaption></figure>


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