I can't connect my email through the integration.

Follow the topics below to find which one matches the description of the issue you're having when setting up email.

I set up the email, but an error message appears when I click Add.

This error means that one of the fields was filled in incorrectly or that the user's authentication was not performed correctly. Follow the list below to fix it:

• Check whether the email and password were entered correctly (if it's Gmail, the app password)

• Whether the ports are configured correctly based on your provider.

• Whether the host is correct and is actually responding; to do this, follow the link to a tool below:

https://www.dotcom-tools.com/email-server-testwww.dotcom-tools.com

I configured the integration, but I still can't send emails.

To configure SMTP, go to the email tab. There you can configure it in two ways:

1. Elastic Mail - A tool focused on email marketing

2. Own SMTP - If your email provider already has its own SMTP, just configure it in this area.

Remember that Gmail does not have its own SMTP; you need to use Elastic Mail.

To configure Elastic Mail, follow the link below:

https://docs.sprinthub.com/tutoriais/configuracoes/configurando-dns-com-elastic-mail-no-sprinthubdocs.sprinthub.com

For Own SMTP, you need to confirm with the email provider the host, port, encryption, and authentication method.