Integrations - IMAP and SMTP
SprintHub allows integrating email accounts via IMAP, enabling sending and receiving messages directly within the platform.
⚠️ Important: this article is intended for IMAP accounts from any provider, including custom domains and Google accounts (Gmail/Workspace). Outlook accounts Outlook have a specific process — see the dedicated tutorial.
Integrations - OutlookIntegration - Google Ads and Gmail🔧 Step-by-step setup
Access the email settings
Click the gear icon in the top-right corner of SprintHub.
Go to “System Settings” > “Integrations” >> “IMAP”.
Add a new account
Click “Add email account”.
Choose the “IMAP/SMTP”.
Fill in your account information Enter the details provided by your email provider:
Email address: your full address (example: contact@yourdomain.com)
User: usually the same as the email
Password: account password or app password
IMAP server:
imap.yourdomain.comIMAP port: 993 (with SSL)
SMTP server:
smtp.yourdomain.comSMTP port: 465 (with SSL)
Test the connection
Click “Test connection” to confirm that everything is working.
If the test is successful, click “Save”.
💡 How to configure Gmail IMAP (Google Workspace)
If you use Gmail or a Google Workspace account, follow this specific step-by-step guide:
Enable IMAP in Gmail
Go to https://mail.google.com.
Click the gear ⚙️ > “See all settings”.
Go to the tab “Forwarding and POP/IMAP”.
In “IMAP access”, select “Enable IMAP”.
Click “Save changes”.
Generate an app password
Enable two-step verification (if it's not enabled yet).
Important
App passwords are only available when two-step verification is already enabled on the account. If this option does not appear, first check whether two-factor authentication has been configured correctly. After enabling it, the option to generate app passwords will appear.
Then, click “App passwords”.
Choose “Email” as the app and “Other (custom)” (for example: “SprintHub”).
Click Generate and copy the 16-digit password displayed.
Use this password in SprintHub
In the Passwordfield, enter the app password (not the normal Google account password).
Fill in the other fields like this:
IMAP server:
imap.gmail.comIMAP port: 993 (SSL)
SMTP server:
smtp.gmail.comSMTP port: 465 (SSL)
Test and save
Click “Test connection”.
If the test is successful, click “Save”.
⚙️ Important tips
Check whether the user and password are correct.
Confirm that IMAP access is enabled in your email provider.
Some providers (such as Google, Zoho, Umbler, Locaweb, etc.) require app passwords instead of the normal password.
If the test fails, check the ports and servers used.
📩 Understanding IMAP and SMTP
IMAP is the protocol responsible for receiving and synchronizing emails between the server and SprintHub.
SMTP is the protocol used to send emails, including mass sending and automated communications.
💡 In other words: the IMAP setup is only for receiving messages, while the mass sending must be done using a SMTP account configured specifically for this.
To set up your SMTP account for mass sending, see the dedicated tutorial:
EmailConfiguring the Integration with SAC 360°
When accessing the email account settings, you will find the following options:
By enabling this option, the email account starts working as a customer support channel in SAC 360°.
Each email received from a new contact automatically creates a support ticket in SAC 360°.
Message reception occurs via the protocol IMAP, with automatic synchronization every 1 to 5 minutes.
Important: Only new contacts automatically create a support ticket. Other messages are linked to the existing history.
Mark emails as read
Defines the behavior of emails in the provider's inbox after they are synchronized.
Enabled
After being imported into SprintHub, emails are automatically marked as read in the provider's inbox.
Disabled (Default)
Emails remain unread in the provider's inbox, even after being synchronized with SprintHub.
Conversation Model
Defines how messages will be organized within the support ticket in SAC 360°.
Continuous Conversation
Displays the contact's entire email history in a single support ticket, making the full communication easier to view.
Recommended for teams that want to follow the customer's entire journey in a single conversation.
Ticket
Each support ticket has its own message history, showing only the emails related to that specific ticket.
Recommended for teams that work with independent tickets and want to keep each request separate.
Sender Name
Defines which name will be displayed in the "From" field of emails sent by SAC 360°.
Account Name
Uses the name configured in the email account itself.
Example:
SprintHub Support support@company.com.br
Agent Name
Uses the name of the user responsible for the support.
Example:
João Silva support@company.com.br
✅ Done!
Your IMAP account has been successfully configured in SprintHub Now you can receive and view your emails directly on the platform, keeping all communication centralized and organized.
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