> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/integrations/integrations-imap-and-smtp.md).

# Integrations - IMAP and SMTP

SprintHub allows you to integrate email accounts via **IMAP**, making it possible to send and receive messages directly within the platform.

⚠️ **Important:** this article is intended for IMAP accounts from any provider, including **custom domains and Google accounts (Gmail/Workspace)**.\
Outlook accounts **Outlook** have a specific process — see the dedicated tutorial.

{% content-ref url="/pages/5b717c4a3c4a50b8ca93aa5e49f696d11bbbc2c4" %}
[Integrations - Outlook](/en/topics/integrations/integrations-outlook.md)
{% endcontent-ref %}

{% content-ref url="/pages/613076f7d6d57092bc5c5a44ce33a48f4719c2e3" %}
[Integration - Google Ads and Gmail](/en/topics/integrations/integration-google-ads-and-gmail.md)
{% endcontent-ref %}

***

#### 🔧 Step-by-step setup

1. **Access the email settings**
   * Click the **gear** icon in the top-right corner of SprintHub.
   * Go to **“System settings”** > **“Integrations” >> “IMAP”**.
2. **Add a new account**
   * Click on **“Add email account”**.
   * Choose the option **“IMAP/SMTP”**.
3. **Fill in your account information**\
   Enter the details provided by your email provider:
   * **Email address:** your full address (example: [contact@yourdomain.com](mailto:contato@seudominio.com))
   * **Username:** usually the same as the email
   * **Password:** account password or app password
   * **IMAP server:** `imap.yourdomain.com`
   * **IMAP port:** 993 (with SSL)
   * **SMTP server:** `smtp.yourdomain.com`
   * **SMTP port:** 465 (with SSL)
4. **Test the connection**
   * Click on **“Test connection”** to confirm everything is working.
   * If the test is successful, click **“Save”**.

***

#### 💡 How to configure Gmail IMAP (Google Workspace)

If you use **Gmail or a Google Workspace account**, follow these specific steps:

1. **Enable IMAP in Gmail**
   * Access [https://mail.google.com](https://mail.google.com/).
   * Click the **gear** ⚙️ > **“See all settings”**.
   * Go to the **“Forwarding and POP/IMAP”**.
   * In **“IMAP access”**, select **“Enable IMAP”**.
   * Click on **“Save changes”**.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FtiiVHuB8a22TMkRON3Gk%2Fimage.png?alt=media&amp;token=9315ce92-a0ae-4b40-8a35-2e35b9ffafdb" alt=""><figcaption></figcaption></figure>

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2F26a3LPMAEAar4E9SGRaL%2Fimage.png?alt=media&amp;token=c1c59a03-37cf-4c94-8c1f-edb29fa7d0aa" alt=""><figcaption></figcaption></figure>

2. **Generate an app password**

* Access <https://myaccount.google.com/security>.
* Enable **two-step verification** (if it is not already enabled).

{% hint style="danger" %}

### Important

**App passwords are only available when two-step verification is already enabled on the account.**\
If this option does not appear, first check whether two-factor authentication has been set up correctly. After enabling it, the option to generate app passwords will be displayed.
{% endhint %}

* Then, click **“App passwords”**.
* Choose **“Email”** as the app and **“Other (custom)”** (for example: “SprintHub”).
* Click on **Generate** and copy the 16-digit password shown.

3. **Use this password in SprintHub**

* In the **Password**, enter the **app password** (not the normal Google account password).
* Fill in the remaining fields like this:
  * **IMAP server:** `imap.gmail.com`
  * **IMAP port:** 993 (SSL)
  * **SMTP server:** `smtp.gmail.com`
  * **SMTP port:** 465 (SSL)

4. **Test and save**

* Click on **“Test connection”**.
* If the test is successful, click **“Save”**.

{% embed url="<https://www.youtube.com/watch?v=7lG9XMvCGH4>" %}

***

#### ⚙️ Important tips

* Check whether the **username and password** are correct.
* Confirm that **IMAP access** is enabled with your email provider.
* Some providers (such as Google, Zoho, Umbler, Locaweb, etc.) require **app passwords** instead of the normal password.
* If the test fails, check the **ports and servers** being used.

***

#### 📩 Understanding IMAP and SMTP

* **IMAP** is the protocol responsible for **receiving and syncing emails** between the server and SprintHub.
* **SMTP** is the protocol used for **sending emails**, including **bulk sending** and automatic communications.

> 💡 In other words: the IMAP setup is only for **receiving messages**, while **bulk sending** must be done using a **SMTP account** configured specifically for this purpose.

To configure your SMTP account for bulk sending, see the dedicated tutorial:

{% content-ref url="/pages/c209e8840de60a890a5587d19fb9645eae66162c" %}
[Email](/en/topics/system-settings/email.md)
{% endcontent-ref %}

***

### Setting Up the Integration with SAC 360º

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FO5jUg6GqjXeyqMzoMyTQ%2Fimage.png?alt=media&amp;token=60c90d6f-64d1-4076-9c44-2f35d86847dd" alt=""><figcaption></figcaption></figure>

When accessing the email account settings, you will find the following options:

When you enable this option, the email account starts working as a SAC 360º support channel.

* Each email received from a **new contact** automatically creates a support ticket in SAC 360º.
* Messages are received through the **IMAP**, with automatic synchronization every **1 to 5 minutes**.

> **Important:** Only new contacts automatically create a support ticket. Other messages are linked to the existing history.

***

### Mark emails as read

Defines how emails behave in the provider's inbox after being synchronized.

#### Enabled

After being imported into SprintHub, emails are automatically marked as **read** in the provider's inbox.

#### Disabled (Default)

Emails remain **unread** in the provider's inbox, even after being synchronized with SprintHub.

***

### Conversation model

Defines how messages will be organized within the support ticket in SAC 360º.

#### Continuous conversation

Displays the contact's entire email history in a single ticket, making it easier to view the full communication.

Recommended for teams that want to follow the customer's entire journey in a single conversation.

#### Ticket

Each ticket has its own message history, showing only the emails related to that specific ticket.

Recommended for teams that work with separate requests and want to keep each one separate.

***

### Sender Name

Defines which name will be displayed in the **"From"** field of emails sent by SAC 360º.

#### Account Name

Uses the name configured in the email account itself.

**Example:**

**SprintHub Support** [support@company.com.br](mailto:suporte@empresa.com.br)

#### Agent Name

Uses the name of the user responsible for the support ticket.

**Example:**

**João Silva** [support@company.com.br](mailto:suporte@empresa.com.br)

***

#### ✅ Done!

Your IMAP account was successfully configured in SprintHub \
Now you can **receive and view your emails** directly on the platform, keeping all communication centralized and organized.


---

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