Integration - Google Ads and Gmail

See how to create an app in Google Console to connect your Google Ads and Gmail to SprintHub

To integrate Google Ads, first you need to create a project in the Google Cloud Console and configure the OAuth 2.0 credentials.

Follow the steps below:

1. Create a new project or select an existing one

2. Enable the Google Ads API

3. Configure the OAuth 2.0 credentials for a Web application

Important: In the OAuth settings, add https://redirect.sprinthub.app as an authorized redirect URL. If you already have connected Google Ads accounts, you will need to redo the integrations after updating the credentials.

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Configuring the Integration with SAC 360º

When accessing the email account settings, you will find the following options:

When you enable this option, the email account starts working as a SAC 360º support channel.

• Each email received from a new contact automatically creates a support ticket in SAC 360º.

• Message delivery happens through the IMAPprotocol, with automatic synchronization every 1 to 5 minutes.

Important: Only new contacts automatically create a support ticket. Other messages are linked to the existing history.

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Mark emails as read

Defines the behavior of emails in the provider's inbox after they are synchronized.

Enabled

After being imported into SprintHub, the emails are automatically marked as read in the provider's inbox.

Disabled (Default)

The emails remain unread in the provider's inbox, even after being synchronized with SprintHub.

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Conversation Model

Defines how messages will be organized within the support ticket in SAC 360º.

Continuous Conversation

Displays the contact's entire email history in a single support ticket, making it easier to view the full communication.

Recommended for teams that want to track the entire customer journey in a single conversation.

Ticket

Each support ticket has its own message history, showing only the emails related to that specific ticket.

Recommended for teams that work with independent requests and want to keep each request separate.

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Sender Name

Defines which name will be shown in the "From" field of emails sent by SAC 360º.

Account Name

Uses the name configured in the email account itself.

Example:

SprintHub Support [e-mail]

Agent Name

Uses the name of the user responsible for the support ticket.

Example:

John Silva [e-mail]