I can't connect my email via the integration.

Follow the topics below to find which one fits the description of the problem you are having when setting up email.

I set up the email but an error message appears when I click add

This error means that one of the fields was filled in incorrectly or that the user's authentication was not done correctly. Follow the list below for correction:

• Check if the email and password are typed correctly (if it's Gmail, the app password)

• If the ports are configured correctly based on your provider.

• If the host is correct and is actually responding; to do this follow the link to a tool below:

https://www.dotcom-tools.com/email-server-testwww.dotcom-tools.com

I configured the integration but still cannot send emails.

To perform the SMTP configuration, go to the emails tab. There you can configure in two ways:

1. Elastic Mail - Tool focused on email marketing

2. Own SMTP - If your email provider already has its own SMTP, just configure it in this area.

Remember that Gmail does not have its own SMTP; it is necessary to use Elastic Mail.

To configure Elastic Mail, follow the link below:

https://docs.sprinthub.com/tutoriais/configuracoes/configurando-dns-com-elastic-mail-no-sprinthubdocs.sprinthub.com

For Own SMTP, it is necessary to confirm with the email provider what the host, port, encryption and authentication method are.