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envelopeIntegrations - IMAP and SMTP

SprintHub allows integrating email accounts via IMAP, enabling sending and receiving messages directly within the platform.

⚠️ Important: this article is intended for IMAP accounts from any provider, including custom domains and Google accounts (Gmail/Workspace). Accounts from Outlook have a specific process — see the dedicated tutorial.

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🔧 Step-by-step setup

  1. Go to email settings

    • Click the gear icon in the top right corner of SprintHub.

    • Go to "System settings" > "Integrations" >> "IMAP".

  2. Add a new account

    • Click "Add email account".

    • Choose the option "IMAP/SMTP".

  3. Fill in your account information Enter the data provided by your email provider:

    • Email address: your full address (example: [email protected]envelope)

    • Username: usually it is the same as the email

    • Password: account password or app password

    • IMAP server: imap.yourdomain.com

    • IMAP port: 993 (with SSL)

    • SMTP server: smtp.yourdomain.com

    • SMTP port: 465 (with SSL)

  4. Test the connection

    • Click "Test connection" to confirm that everything is working.

    • If the test is successful, click "Save".

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💡 How to set up Gmail IMAP (Google Workspace)

If you use Gmail or a Google Workspace account, follow this specific step-by-step:

  1. Enable IMAP in Gmail

    • Access https://mail.google.comarrow-up-right.

    • Click the gear ⚙️ > "See all settings".

    • Go to the "Forwarding and POP/IMAP" tab.

    • In "IMAP Access", select "Enable IMAP".

    • Click "Save changes".

  1. Generate an app password

  • Access https://myaccount.google.com/securityarrow-up-right.

  • Enable two-step verification (if it is not already enabled).

  • Then click "App passwords".

  • Choose "Mail" as the app and "Other (custom)" (for example: "SprintHub").

  • Click Generate and copy the 16-digit password shown.

  1. Use this password in SprintHub

  • In the Password, enter the app password (not the normal Google account password).

  • Fill in the other fields as follows:

    • IMAP server: imap.gmail.com

    • IMAP port: 993 (SSL)

    • SMTP server: smtp.gmail.com

    • SMTP port: 465 (SSL)

  1. Test and save

  • Click "Test connection".

  • If the test is successful, click "Save".

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⚙️ Important tips

  • Verify if the username and password are correct.

  • Confirm that IMAP access is enabled in your email provider.

  • Some providers (like Google, Zoho, Umbler, Locaweb, etc.) require app passwords instead of the regular password.

  • If the test fails, check the ports and servers used.

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📩 Understanding IMAP and SMTP

  • IMAP is the protocol responsible for receiving and syncing emails between the server and SprintHub.

  • SMTP is the protocol used to send emails, including mass sendings and automated communications.

💡 That is: the IMAP configuration is only for receiving messages, while mass sending should be done using an SMTP account configured specifically for that.

To configure your SMTP account for mass sendings, see the dedicated tutorial:

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✅ Done!

Your IMAP account has been successfully configured in SprintHub Now you can receive and view your emails directly on the platform, keeping all communication centralized and organized.

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