# Integrations - IMAP and SMTP

SprintHub allows you to integrate email accounts via **IMAP**, making it possible to send and receive messages directly within the platform.

⚠️ **Important:** this article is intended for IMAP accounts from any provider, including **custom domains and Google accounts (Gmail/Workspace)**.\
Outlook accounts **Outlook** have a specific process — see the dedicated tutorial.

{% content-ref url="/pages/5b717c4a3c4a50b8ca93aa5e49f696d11bbbc2c4" %}
[Integrations - Outlook](/en/topics/integration/integrations-outlook.md)
{% endcontent-ref %}

{% content-ref url="/pages/613076f7d6d57092bc5c5a44ce33a48f4719c2e3" %}
[Integration - Google Ads and Gmail](/en/topics/integration/integration-google-ads-and-gmail.md)
{% endcontent-ref %}

***

#### 🔧 Step-by-step setup

1. **Access the email settings**
   * Click the **gear** icon in the top-right corner of SprintHub.
   * Go to **“System Settings”** > **“Integrations” >> “IMAP”**.
2. **Add a new account**
   * Click on **“Add email account”**.
   * Choose the option **“IMAP/SMTP”**.
3. **Fill in your account information**\
   Enter the details provided by your email provider:
   * **Email address:** your full address (example: [contact@yourdomain.com](mailto:contato@seudominio.com))
   * **User:** usually the same as the email
   * **Password:** account password or app password
   * **IMAP server:** `imap.yourdomain.com`
   * **IMAP port:** 993 (with SSL)
   * **SMTP server:** `smtp.yourdomain.com`
   * **SMTP port:** 465 (with SSL)
4. **Test the connection**
   * Click on **“Test connection”** to confirm that everything is working.
   * If the test is successful, click **“Save”**.

***

#### 💡 How to configure Gmail IMAP (Google Workspace)

If you use **Gmail or a Google Workspace account**, follow these specific steps:

1. **Enable IMAP in Gmail**
   * Go to [https://mail.google.com](https://mail.google.com/).
   * Click the **gear** ⚙️ > **“See all settings”**.
   * Go to the tab **“Forwarding and POP/IMAP”**.
   * In **“IMAP access”**, select **“Enable IMAP”**.
   * Click on **“Save Changes”**.

<figure><img src="/files/51c43d8a32b55eabd3f416680a32a88ded3a4e44" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/8a45cd71d1e329ce38df79af6c7d5c140a029a0a" alt=""><figcaption></figcaption></figure>

2. **Generate an app password**

* Go to <https://myaccount.google.com/security>.
* Enable **two-step verification** (if it is not already enabled).

{% hint style="danger" %}

### Important

**App passwords are only available when two-step verification is already enabled on the account.**\
If this option does not appear, first check whether two-factor authentication has been set up correctly. After enabling it, the option to generate app passwords will be displayed.
{% endhint %}

* Then, click on **“App passwords”**.
* Choose **“Mail”** as the app and **“Other (custom)”** (for example: “SprintHub”).
* Click on **Generate** and copy the 16-digit password displayed.

3. **Use this password in SprintHub**

* In the **Password**field, enter the **app password** (not the normal Google account password).
* Fill in the other fields as follows:
  * **IMAP server:** `imap.gmail.com`
  * **IMAP port:** 993 (SSL)
  * **SMTP server:** `smtp.gmail.com`
  * **SMTP port:** 465 (SSL)

4. **Test and save**

* Click on **“Test connection”**.
* If the test is successful, click **“Save”**.

{% embed url="<https://www.youtube.com/watch?v=7lG9XMvCGH4>" %}

***

#### ⚙️ Important tips

* Make sure the **username and password** are correct.
* Confirm that **IMAP access** is enabled with your email provider.
* Some providers (such as Google, Zoho, Umbler, Locaweb, etc.) require **app passwords** instead of the normal password.
* If the test fails, check the **ports and servers** being used.

***

#### 📩 Understanding IMAP and SMTP

* **IMAP** is the protocol responsible for **receiving and syncing emails** between the server and SprintHub.
* **SMTP** is the protocol used to **send emails**, including **bulk sends** and automated communications.

> 💡 In other words: the IMAP configuration is only for **receiving messages**, while **bulk sending** must be done using a **SMTP account** configured specifically for this purpose.

To configure your SMTP account for bulk sending, see the dedicated tutorial:

{% content-ref url="/pages/c209e8840de60a890a5587d19fb9645eae66162c" %}
[Email](/en/topics/settings/email.md)
{% endcontent-ref %}

***

#### ✅ Done!

Your IMAP account has been successfully configured in SprintHub \
Now you can **receive and view your emails** directly on the platform, keeping all communication centralized and organized.


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