Integrations - IMAP and SMTP

SprintHub allows you to integrate email accounts via IMAP, making it possible to send and receive messages directly within the platform.

⚠️ Important: this article is intended for IMAP accounts from any provider, including custom domains and Google accounts (Gmail/Workspace). Outlook accounts Outlook have a specific process — see the dedicated tutorial.

Integrations - OutlookIntegration - Google Ads and Gmail

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🔧 Step-by-step setup

1. Access the email settings

   • Click the gear icon in the top-right corner of SprintHub.

   • Go to “System Settings” > “Integrations” >> “IMAP”.

2. Add a new account

   • Click on “Add email account”.

   • Choose the option “IMAP/SMTP”.

3. Fill in your account information Enter the details provided by your email provider:

   • Email address: your full address (example: [email protected])

   • User: usually the same as the email

   • Password: account password or app password

   • IMAP server: imap.yourdomain.com

   • IMAP port: 993 (with SSL)

   • SMTP server: smtp.yourdomain.com

   • SMTP port: 465 (with SSL)

4. Test the connection

   • Click on “Test connection” to confirm that everything is working.

   • If the test is successful, click “Save”.

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💡 How to configure Gmail IMAP (Google Workspace)

If you use Gmail or a Google Workspace account, follow these specific steps:

1. Enable IMAP in Gmail

   • Go to https://mail.google.com.

   • Click the gear ⚙️ > “See all settings”.

   • Go to the tab “Forwarding and POP/IMAP”.

   • In “IMAP access”, select “Enable IMAP”.

   • Click on “Save Changes”.

1. Generate an app password

• Go to https://myaccount.google.com/security.

• Enable two-step verification (if it is not already enabled).

Important

App passwords are only available when two-step verification is already enabled on the account. If this option does not appear, first check whether two-factor authentication has been set up correctly. After enabling it, the option to generate app passwords will be displayed.

• Then, click on “App passwords”.

• Choose “Mail” as the app and “Other (custom)” (for example: “SprintHub”).

• Click on Generate and copy the 16-digit password displayed.

1. Use this password in SprintHub

• In the Passwordfield, enter the app password (not the normal Google account password).

• Fill in the other fields as follows:

  • IMAP server: imap.gmail.com

  • IMAP port: 993 (SSL)

  • SMTP server: smtp.gmail.com

  • SMTP port: 465 (SSL)

1. Test and save

• Click on “Test connection”.

• If the test is successful, click “Save”.

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⚙️ Important tips

• Make sure the username and password are correct.

• Confirm that IMAP access is enabled with your email provider.

• Some providers (such as Google, Zoho, Umbler, Locaweb, etc.) require app passwords instead of the normal password.

• If the test fails, check the ports and servers being used.

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📩 Understanding IMAP and SMTP

• IMAP is the protocol responsible for receiving and syncing emails between the server and SprintHub.

• SMTP is the protocol used to send emails, including bulk sends and automated communications.

💡 In other words: the IMAP configuration is only for receiving messages, while bulk sending must be done using a SMTP account configured specifically for this purpose.

To configure your SMTP account for bulk sending, see the dedicated tutorial:

Email

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✅ Done!

Your IMAP account has been successfully configured in SprintHub Now you can receive and view your emails directly on the platform, keeping all communication centralized and organized.