Power Dialer
Power Dialer Manual
The Power Dialer is SprintHub's queued calling engine. It allows you to create a list of contacts and have the system make the calls automatically, respecting simultaneous volumes and intervals defined by you. It is the fastest and most organized way to run active calling campaigns, follow-ups, and mass prospecting.
This manual shows, step by step, how to configure and use Power Dialer in your day-to-day work.
Table of Contents
1. What is Power Dialer
Power Dialer is a tool within the VoIP module of SprintHub that organizes multiple calls into a single queue and executes them in sequence. Instead of manually calling each contact, you create a list, define who is responsible, who can operate it, and the pace of the calls — and the system takes care of the rest.
You can access it through the menu VoIP → Power Dialer.
2. Creating a call list
When you create a new Power Dialer list, the following screen is displayed:
Fill in each field as follows:
Name
List identification. Use a descriptive name so you can find the queue later (e.g., May Prospecting, Gold Clients Follow-up).
Contacts
Select the contacts that will be part of the call queue.
Owner
Main person responsible for the queue. The owner always has permission to run it.
Operators
Other users who will be able to run the queue in addition to the owner. Useful when an entire team can take the calls.
Parallel quantity
How many calls are made at the same time. Increase this value when there are multiple operators available to handle them.
Interval between calls (seconds)
Waiting time between each block of calls. Allows the team to catch their breath between calls.
Description
Free text explaining the purpose of the queue. It appears to all operators who use the list.
Tip: right below the form an automatic summary appears explaining how the queue will behave — for example: "Calls will be made in volumes of 1 contacts until reaching the total number of contacts, with a 10-second interval between each volume."
After filling in the fields, you can choose between two buttons:
Save — just saves the queue for future use.
Save and run — saves it and opens the screen to start dialing right away (see section 4).
3. Managing your lists
All created queues appear in the main Power Dialer listing:
In the list you can quickly check:
Status — current queue status (
Stopped,Runningetc.).Name and description — queue identification.
No. of Contacts — how many contacts were selected.
No. of Numbers — how many phone numbers exist in those contacts.
Total Calls — how many calls have already been made from this queue.
Owner — who owns the queue.
Created on — creation date and time.
In the Actionscolumn, you will find three buttons:
▶️ Run
Starts queue dialing.
✏️ Edit
Opens the edit screen to change contacts, operators, intervals, etc.
🗑️ Delete
Removes the queue from the system.
You can also use the filter Owner and the search by queue name to quickly locate a list among several.
4. Starting the dialing
When you click on Run, the system requests the outbound number — that is, the phone number that will appear to the contact being called:
Select one of the available numbers in your account and click Start dialing. From that moment on, the queue enters execution.
Why choose the number? The outbound number defines which caller ID will reach the recipient (area code, country, purpose). For local campaigns, use numbers with the same area code; for international campaigns, use a compatible number.
5. Tracking execution
When the queue is running, the status in the listing changes to Running and a fixed bar appears in the bottom corner of the screen:
In this bar you can see:
The queue status (e.g.,
Running (1/1)) indicating the current progress.The number being called at the moment.
The bar can be dragged horizontally if it gets in the way of viewing any element on the screen, but it remains always visible while the queue is active — so you don't lose track of progress even while navigating other areas of SprintHub.
6. Creating lists from other modules
In addition to creating a queue from scratch in the VoIP module, Power Dialer can be triggered directly from other SprintHub modules. This makes it easy to turn lists of contacts, companies, support cases, or opportunities into immediate calling campaigns.
In all cases the path is the same:
Select the desired items.
Click the Power Dialer button that appears in the action bar.
Fill in the queue data (name, interval, operators, etc.) — the contacts are already preloaded.
6.1 From Contacts
In the Contactsmodule, select one or more contacts from the list. Then open the bulk actions menu and click on Power Dialer:
Use this path when you already have a segmented contact base (by filters, segments, or spreadsheet import) and want to call all of them.
6.2 From Companies
In the Companiesselect the desired companies and click Power Dialer in the bottom bar:
In this flow, the system uses the contacts linked to each selected company to build the queue. Useful for B2B campaigns where you want to talk to all contacts from target companies.
6.3 From SAC Support Cases
In SAC 360°select the support cases you want to turn into calls and click Power Dialer in the bottom bar:
This path is ideal for active returns, follow-ups, and contacts that were left open in support — with one click you create a queue with all selected customers.
6.4 From CRM Opportunities
In CRMselect the opportunities and click Power Dialer in the action bar:
The system builds the queue with the contacts linked to the opportunities. Use it for commercial actions focused on a funnel stage — for example, calling all opportunities in "Negotiation" or all leads from a specific campaign.
7. Best practices in day-to-day use
To get the most out of Power Dialer, consider these recommendations:
Standardize queue names. Use a pattern like
[Type] - [Period](e.g.,Prospecting - May/2026) to easily locate campaigns.Adjust the parallel quantity to match the team size. If 3 operators are logged in, setting 3 parallel calls makes use of all of them. If there is only 1, keep it at 1 so you don't miss calls.
Use the interval between calls strategically. A short interval speeds up the campaign, but reduces breathing room between calls. A longer interval is more comfortable for the team and improves conversation quality.
Make use of the operators. Add all colleagues who can help run the queue — they see the same list and share the work.
Start queues from the right module. Already have a filter ready in CRM or a contacts segment? Create the queue directly from there instead of selecting everything manually.
Monitor it through the bottom bar. Even while working on other screens, the execution bar keeps you aware of the queue's progress.
Done! With Power Dialer configured, your team gains speed and consistency in active calls, keeping all contacts, companies, support cases, and opportunities centralized in SprintHub.
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