Operators Block - VoIP

What is the Operators Block?

It is a component within Sprinthub's call flow that serves to define which users will receive calls at each stage of the service.

Service Options

• Sprinthub VoIP Sprinthub's native cloud telephony service. Eliminates physical PBX and offers features such as call recording, reporting, and scalability.

• Vox Implant Third-party telephony solution integrated with Sprinthub, ideal for those who need more advanced features such as voice bots and call transcription.

• External SIP Allows connecting an existing VoIP provider or PBX to Sprinthub using SIP credentials. Recommended for those who already have their own infrastructure or contracts with other carriers.

How to Configure

1. Create or edit a call flow in Sprinthub.

2. Drag the Operators Block into your service diagram.

3. Select a service (Sprinthub VoIP, Vox Implant, or External SIP).

4. Add the operators (users) who should receive the calls.

5. Define the distribution method (simultaneous, sequential, etc.).

6. Save and test the flow to ensure calls are routed correctly.