> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-tag-leads-when-closing-a-service.md).

# SAC 360º Automation – Tag Leads when Closing a Service

## Configuring the automation

The purpose of this automation is to automatically apply a tag to the lead as soon as it reaches the status *"Resolved"*, that is, when the support interaction is completed — whether by automation or manually. This makes it possible, in the future, to easily identify which leads have already gone through a support interaction.

**Important:** this automation **does not** is retroactive, that is, it will not be applied to support interactions that have already been archived.

In addition, the automation does not have a specific trigger. It is executed automatically as soon as the support interaction reaches the status defined in *"Limit to the status"*, in this case, *"Completed"*.

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