> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-start-services-in-bulk-with-status-waiting.md).

# SAC 360º Automation - Start Services in Bulk with Status “Waiting”

### With SprintHub, it is possible to start mass customer service for all Leads with the "waiting" status. In addition, the service sessions can be directed to one or more users, ensuring greater efficiency and continuity in the service process. 

To do this, follow the steps below:

1. **Create an Automation:**

* **Access your customer support:** Through “Find Services”. Or just type the name, and the feature appears.
* Go to the Automations section.
* **Start creating:** Click on "Create Automation" using the "+" button.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfFoTl1LH5SFNl6DcMRetZVKjrvDzkV3mHGgK4A0m1kQLzD51xvjm4SlffEIJf4REL4QItidzgKLpRxBW7VAvPfMcM90dl6rxopnda_dQ-dyAbcmyxBq2H08v1Xob0D-p23pUeHdg?key=mDBKZBOZL28W7I6iQM50mtmJ" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeJWAXg92rdK0KhwHd4RqCyRCXwkz5Db1mXLhvhDulGRcLKLSf-Z-7qeW6_I1J6VIBPFTyKzbiV1ODbDMAqYPO9rtIPBJtqDjjlnS2u_XP3szIbrAQLpfieM6ZsO3EjycTMZ3gPsw?key=mDBKZBOZL28W7I6iQM50mtmJ" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeAV9sVsDWIC0Bv9NogwjnTTstcdoH81K03Hjk_4TFVuc-RO7zh3Dg5SFYuCTHgJBZWorOu3jTGtLSjZOVTO2kvwxxh2tGKYSVTl7iYXC54HAUSCuxQuntkXvwZcZ073ZvHTJLbKg?key=mDBKZBOZL28W7I6iQM50mtmJ" alt=""><figcaption></figcaption></figure>

2. **Configure and Save:**

* **Enter a Title:** Give the automation a descriptive name.
* **Set up the Trigger:** “The time of day is for”.
* **Set up the Condition:** You can use one or more conditions of your choice.

> But attention: without using triggers, it will be necessary to enable condition checks. These checks will occur at varying time intervals, which can range from minutes to hours, depending on the number of automations and leads in your instance.

* **Choose the Action:** “Start the service” and also “change service status”.
* **Configure the Action.**
* **Describe** exactly what the action will do.
* **Save the Automation:** After configuring, save the automation.

{% embed url="<https://youtu.be/zYl86uSAX44>" %}

**CONCLUSION**

The automation for starting mass service for Leads with the "waiting" status is a strategic solution that optimizes workflow and speeds up engagement with customers. This approach ensures agility in contact, reduces delays, and allows efficient team management, since service sessions can be automatically distributed to the appropriate responsible users. By integrating this functionality, companies not only gain in productivity, but also improve the customer experience, increasing the chances of conversion and loyalty.