> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-start-services-in-bulk-with-status-waiting.md).
# SAC 360º Automation - Start Services in Bulk with Status “Waiting”
### With SprintHub, it is possible to start mass customer service for all Leads with the "waiting" status. In addition, the service sessions can be directed to one or more users, ensuring greater efficiency and continuity in the service process.
To do this, follow the steps below:
1. **Create an Automation:**
* **Access your customer support:** Through “Find Services”. Or just type the name, and the feature appears.
* Go to the Automations section.
* **Start creating:** Click on "Create Automation" using the "+" button.
2. **Configure and Save:**
* **Enter a Title:** Give the automation a descriptive name.
* **Set up the Trigger:** “The time of day is for”.
* **Set up the Condition:** You can use one or more conditions of your choice.
> But attention: without using triggers, it will be necessary to enable condition checks. These checks will occur at varying time intervals, which can range from minutes to hours, depending on the number of automations and leads in your instance.
* **Choose the Action:** “Start the service” and also “change service status”.
* **Configure the Action.**
* **Describe** exactly what the action will do.
* **Save the Automation:** After configuring, save the automation.
{% embed url="" %}
**CONCLUSION**
The automation for starting mass service for Leads with the "waiting" status is a strategic solution that optimizes workflow and speeds up engagement with customers. This approach ensures agility in contact, reduces delays, and allows efficient team management, since service sessions can be automatically distributed to the appropriate responsible users. By integrating this functionality, companies not only gain in productivity, but also improve the customer experience, increasing the chances of conversion and loyalty.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-start-services-in-bulk-with-status-waiting.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
