> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-start-or-stop-ai-agents.md).

# SAC 360º Automation - Start or Stop AI Agents

#### With SprintHub, you can trigger your AI Agent from a Customer Service Automation, using custom triggers and conditions to enhance the use of this tool.

1. **Create an Automation:**

* **Access your customer support:** Through “Find Services”. Or just type the name, and the feature appears.
* Go to the Automations section.
* **Start creating:** Click on "Create Automation" using the "+" button.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXc7zBfmV4Sd1ZjaDE3lv79Zrtsu8XDZck3xc6eUc8C-WyQWz4iufFD3DK1imVBC4ADUjF2JLxmhCJx7VAIKrSak7Yb2S7wasLer6RT7AhPYlsLMj1YaqfLjbevYp_frrHDGE_R0?key=nZNYFSBmJ_sEverjp994Dszp" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfsU1ip_vjLXKjKcAtRwZQ17U90tI1VOC1lLxqSOizhR_d-cPnMNZ2giIjmi5yBMJdq2y7aaKMO_H8SdH7b-qbHQM1BZXwrq-hwtO0rHuDlPxCMtTmMUkBVLTGPLg9PtIu3lR_L?key=nZNYFSBmJ_sEverjp994Dszp" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdwWesJjWtXAXnQhvdfnT-2K-4OZT8ErrCtBQ2KRR5zkA_mF83Wcb9G6lB542Za9_WyuDMf1ZlCeWsQ4cRTrebTacb-fMFO0j3x33NNmtQGxw0wnlEGzj1sugCF_U0Q58FO5UOLVg?key=nZNYFSBmJ_sEverjp994Dszp" alt=""><figcaption></figcaption></figure>

2. **Configure and Save:**

* **Enter a Title:** Give the automation a descriptive name.
* **Configure a Trigger:** You can use a trigger of your choice.
* **Set up the Condition:** You can use one or more conditions of your choice.

> But attention: without using triggers, it will be necessary to enable condition checks. These checks will occur at varying time intervals, which can range from minutes to hours, depending on the number of automations and leads in your instance.

* **Choose the Action:** Start AI Agents or Stop AI Agents
* Configure the Action.
* **Describe** exactly what the action will do.
* **Save the Automation:** After configuring, save the automation.

{% embed url="<https://youtu.be/Em4doJknfJw>" %}

**CONCLUSION:**

With this automation, you optimize service, streamline processes, and ensure faster, smarter responses for your customers, making your operation more efficient and strategic.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-start-or-stop-ai-agents.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.