SAC 360º Automation - Start or Stop AI Agents

With SprintHub, you can trigger your AI Agent from a Customer Service Automation, using custom triggers and conditions to enhance the use of this tool.

1. Create an Automation:

• Access your customer support: Through “Find Services”. Or just type the name, and the feature appears.

• Go to the Automations section.

• Start creating: Click on "Create Automation" using the "+" button.

1. Configure and Save:

• Enter a Title: Give the automation a descriptive name.

• Configure a Trigger: You can use a trigger of your choice.

• Set up the Condition: You can use one or more conditions of your choice.

But attention: without using triggers, it will be necessary to enable condition checks. These checks will occur at varying time intervals, which can range from minutes to hours, depending on the number of automations and leads in your instance.

• Choose the Action: Start AI Agents or Stop AI Agents

• Configure the Action.

• Describe exactly what the action will do.

• Save the Automation: After configuring, save the automation.

CONCLUSION:

With this automation, you optimize service, streamline processes, and ensure faster, smarter responses for your customers, making your operation more efficient and strategic.