> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-sending-messages-after-service-completion.md).

# SAC 360º Automation - Sending Messages After Service Completion

### With SprintHub, you can send a message to the lead after the service has been completed, providing more clarity and ensuring they feel even better served.

To do this, follow the steps below:

1. **Create an Automation:**

* Access your customer service: Through “Find Services.” Or just type the name, and the function appears.
* Go to the Automations section.
* Start creating: Click on "Create Automation" using the "+" button.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfxlj5g-nNaF4jF1y1v7Jw5bv2LJ581MsfmPI13OrXSuCwFit3liq_MybzQ8QYbEgs9ZhMgHc9cCNxX9eNFD6geE_jSsoesYSvGRXexQR5_Om_DATCY4mdAW0JnqUggxTEx3L2M?key=YX2X2XHjuu6UMrP0rKR9px5M" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXe6z9FD77SKmHwn9EH03lqcmy8Z9W_cpl1beCHFOu4SDDJvGNuh0Os_dP9D4Un1p1xjKWCbuGGQGGLe1u4ysfZ7Fdm3sptPJFiJ4YPq6e4qBIM5gZtTXnklq9m-ySugZ-qPzJlV?key=YX2X2XHjuu6UMrP0rKR9px5M" alt=""><figcaption><p>List View</p></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcTvnMYj3wsNGtTytDN6XWRcweNx-fvsNL5GXjoSjM0qT8Hm4xFDbVe3kvyMhWQS5EQ0w0L6xfdaUsrJVODzlT4SSFttH7nOboZOFlfYzrRy6nn6G3BUJu8UGVd0Jk7qMhjJXrj?key=YX2X2XHjuu6UMrP0rKR9px5M" alt=""><figcaption><p>Kanban View</p></figcaption></figure>

2. **Configure and Save:**

* **Enter a Title:** Give the automation a descriptive name.
* **Set up the Trigger:** “A service is finalized with the lead.”
* **Set up the Condition:** You can use one or more conditions of your choice.

> But attention: without using triggers, it will be necessary to enable condition checks. These checks will occur at varying time intervals, which can range from minutes to hours, depending on the number of automations and leads in your instance.

* **Choose the Action:** “Send a message” or “Send WhatsApp to the Lead”.
* **Configure** the Action.
* **Describe** exactly what the action will do.
* **Save the Automation:** After configuring, save the automation.

{% embed url="<https://youtu.be/Lls4EcFeyT0>" %}

**CONCLUSION**

Using message sending to the lead after completing the service in SprintHub is an effective strategy for strengthening the customer experience. This feature adds a touch of professionalism and attention, helping to build trust in the relationship, clarify any doubts, and keep the lead engaged with your brand. In addition, it shows care and commitment to satisfaction, generating a positive impact that can translate into greater loyalty and future conversions.


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