> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-out-of-hours-absence-message.md).

# SAC 360º Automation – Out-of-hours Absence Message

With SprintHub, you can set up away messages for times when your company is outside business hours. This way, you ensure that your customers are not left without a response, strengthening the relationship and providing a more efficient and professional experience.

To do this, follow the steps below:

1. **Create an Automation:**

* **Access your customer support:** Through “Find Services”. Or just type the name, and the feature appears.
* Go to the Automations section.
* **Start creating:** Click on "Create Automation" using the "+" button.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXc1E1hglCODuamMFdzp6V1TKPHUR8mEwU3-Z9NuZLN7_a-itTe6FR_jHWcMUa6pA_EHRuxfRrhPnjynGRKenTQrUPToGn9doQ4v_0_CI7xIrz6cQikpTd17NwdNRGCT_7tmrL4_fg?key=W9HIDIr2cfWbo2FOolj5WBeG" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd0kUHXV1e909bedH4q4vkhpMKfUVdzYiVgdoBAyS7oJyhMawFHdpK8-Ha1mgsL1T1UWRGL8iyHVSB844UlJnp_HiI3TcnysG-3mfuB1w_QLFInpoQOl9NQR-0om4-IoDgZDhsAqA?key=W9HIDIr2cfWbo2FOolj5WBeG" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeHl4HyFqLZY67K9Uqi-bEU8gorwbcQZY_Wc5pXYxPgSrzt8CBwOC01nYy5yam6Cx6ga2df2YaLbSruL6vbTN7_pZt5m0J7gqOzvMtyFMoaIeSf6772B4wUjepKyVq12sz-oNDcmw?key=W9HIDIr2cfWbo2FOolj5WBeG" alt=""><figcaption></figcaption></figure>

**2. Configure and Save:**

* **Enter a Title:** Give the automation a descriptive name.
* **Set up the Trigger:** “The lead sends a message.”
* **Set up the Condition:** “The time is between” and “the day of the week is”

> But attention: without using triggers, it will be necessary to enable condition checks. These checks will occur at varying time intervals, which can range from minutes to hours, depending on the number of automations and leads in your instance.

* **Choose the Action:** “Send a message”
* **Configure the Action.**
* **Describe** exactly what the action will do.
* **Save the Automation:** After configuring, save the automation.

***

**CONCLUSION**

Sending messages outside business hours with SprintHub automation is a strategic solution that demonstrates care and professionalism in customer service. This functionality not only ensures that customers feel valued when receiving an immediate response, but also helps strengthen the relationship and trust in your brand. With SprintHub, your company keeps communication active and efficient, even outside business hours.


---

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