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# SAC 360º Automation - Lead Tag Verification with 'Invert Condition'

How to check whether the lead does not have a specific tag with the "Invert Condition" option; this approach can also be applied to CRM automations, Automation Flow conditions, and Chatbot.

## Creating 360° customer service automation

The main objective is to run only for leads that do not have the tag '*💱 Active Customer*', that is, for customers who are not yet active.

To illustrate how to perform this check, an automation was created with the following structure:

* Trigger: "The lead sends a message containing 'coupon'";
* Condition: "Does the lead have a tag? Yes, but including '*💱 Active Customer*'" with the "Invert Condition" option enabled;
* Action: "Change automation flows", or any other desired action.

By inverting the condition, we can read it as follows, negating its logical value (true or false): "\[It is not the case that] Does the lead have a tag? Yes, but including '*💱 Active Customer*'"; therefore, it is the case that the lead cannot have this specific tag to pass the condition.

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