> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360o-automation-creating-services-on-multiple-numbers-with-chatbots.md).

# SAC 360º Automation - Creating Services on Multiple Numbers with Chatbots

#### With SprintHub, you can automatically start support interactions with a secondary WhatsApp number integrated into the platform. By using the chatbot together with the 360° Customer Support automation, there is no need to start the interaction manually, ensuring greater agility and efficiency in support.

To do this, follow the steps below:

1\. **Creating the Automation and the Chatbot:**

* **Access your customer support:** Through “Find Services”. Or just type the name, and the feature appears.
* Go to the Automations section.
* **Start creating:** Click on "Create Automation" using the "+" button.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeqnNsDDCda7a9S381siDyapc_Qkz9CLXo3LOnYMOOO-yqCSqChn3G4h313lj207Kq79HaP8Ftt8wky2-5xX4AmShRli99OtI6EkETCaeUeSd0vgOD3yEAwU6us_sOgul-eqA6Y?key=Kp8FgGUIz4IcRu_OoBfL2KJg" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfrunmMn0Eq7YJyGEnqNQ8BIf8U9wzgCJIZAAH1jVK_1qDx4IWFTMowwMekEc-VnEEZI8AoxL5xtwK68ugUg8hcqp1yZmuN8MJT4W7nIh97KXBDVZNrtHCr8CiSQMJ8qNKXEZH9Bg?key=Kp8FgGUIz4IcRu_OoBfL2KJg" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfOJ6O-peXtnRPz2XKoHkerOPWEiyL5Eqgk0BoapJqvjzqOruzLwvDF6I7AfbqlQV3OP79acyBBQV_7zr739c2bCT6HiWULtGR87XVNOovHp7x4jN9KLP66NGQ6F8XJCZzdeopilg?key=Kp8FgGUIz4IcRu_OoBfL2KJg" alt=""><figcaption></figcaption></figure>

**360° Customer Support Automation - Configure and Save:**

* **Enter a Title:** Give the automation a descriptive name.
* **Set up the Trigger:** “The support status is updated.”
* **Set up the Condition:** You can use one or more conditions of your choice.

> But attention: without using triggers, it will be necessary to enable condition checks. These checks will occur at varying time intervals, which can range from minutes to hours, depending on the number of automations and leads in your instance.

* **Choose the Action:** “Modify the lead tags”&#x20;
* **Configure the Action.**
* **Describe** exactly what the action will do.
* **Save the Automation:** After configuring, save the automation.

{% embed url="<https://youtu.be/cxnUJiFm-_M>" %}

**CONCLUSION**

Customer support automation with a chatbot integrated into Sprinthub brings several advantages, such as faster service, reduced operational costs, and improved customer experience. With the chatbot activated to start support interactions on a new WhatsApp number, your company can better distribute demand, reduce response time, and offer 24/7 support.


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