SAC 360º Automation – Automatic notification about the service ticket

With SprintHub, you can automate messages to guide and inform leads and customers about their support tickets, anticipating request details and speeding up service.

1. Create an Automation:

• Access your customer support: Through “Find Services”. Or just type the name, and the feature appears.

• Go to the Automations section.

• Start creating: Click on "Create Automation" using the "+" button.

2. Configure and Save:

• Enter a Title: Give the automation a descriptive name.

• Configure a Trigger: It is possible to use one or more triggers of your choice.

• Set up the Condition: You can use one or more conditions of your choice.

But attention: without using triggers, it will be necessary to enable condition checks. These checks will occur at varying time intervals, which can range from minutes to hours, depending on the number of automations and leads in your instance.

• Choose the Action: Send a message

• Configure the Action.

• Describe exactly what the action will do.

• Save the Automation: After configuring, save the automation.

CONCLUSION:

Implementing message automation for support tickets with SprintHub improves the customer experience, ensuring quick responses and clear information about their requests. In addition to optimizing the support team's time, this strategy reduces the need for repetitive interactions, increasing operational efficiency. With agile and personalized communication, your company strengthens its relationship with customers and leads, boosting satisfaction and loyalty. 🚀