> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-notify-an-employee/sac-360-automation-notify-an-employee-when-a-new-lead-comes-in.md).

# SAC 360° Automation – Notify an employee when a new lead comes in

This automation will always notify an employee when a new lead comes in, sending a message via WhatsApp, email, or an internal notification in Sprinthub, ensuring that the agent is quickly informed about new leads and preventing them from going unattended.

### Within the SAC, click the automations icon:

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FjnDDTp7lM11wLwc2yOAy%2Fimage.png?alt=media&amp;token=8d8003be-a6fc-4410-bb16-b11ed6d9adcf" alt=""><figcaption></figcaption></figure>

### Click New Automation:

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2Fh20s5thU3RgdTpNrgv2z%2Fimage.png?alt=media&amp;token=b53dd7b8-0d1d-42f8-9af7-14ac0b60b5d3" alt=""><figcaption></figcaption></figure>

#### Within the settings, you will only configure the action to send a message to the employee. There is no need to use a trigger or condition.<br>

### You can use either WhatsApp or email, as well as the notification action within Sprinthub, which is the last topic

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2F84d5hDfXX5lw3SCgBWMe%2Fimage.png?alt=media&amp;token=c475d0c5-b104-49b5-9b6e-7eb797ce7586" alt=""><figcaption></figcaption></figure>

### To send notifications via WhatsApp, you only need to select the contact and define the message that will be sent.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2F1QqoFYyH0gpm5i9e1QR5%2Fimage.png?alt=media&amp;token=62095ca0-1f4b-48fe-a61a-ab13a943fc2c" alt=""><figcaption></figcaption></figure>

### To send an email notification, you need to choose the sender's email, define which user will receive this email, and configure the message body.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FDOKfLo5VZLsSHvBwJXUm%2Fimage.png?alt=media&amp;token=1aa96381-5074-4944-b80a-bd033401b78e" alt=""><figcaption></figcaption></figure>

### To send a notification within Sprinthub, just define the user and the message to be sent.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FfQKOFvbL4GmwxNQdhKVr%2Fimage.png?alt=media&amp;token=cb76b82a-e3b8-4426-b055-39f3275056f1" alt=""><figcaption></figcaption></figure>

### Before finishing your automation, you need to limit it to the “Waiting” status; after that, just save and test it.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FD0UegdENj9DEWnENtAnS%2Fimage.png?alt=media&amp;token=da1c01bb-b2a4-4134-9d7c-fde0f16ae0ad" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
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## Querying This Documentation
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