> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360o-automations/sac-360-automation-communication-between-sac-and-crm/sac-360-automation-create-opportunity-when-lead-sends-a-specific-message.md).
# SAC 360° Automation - Create Opportunity when Lead sends a specific message
This automation is responsible for creating an opportunity as soon as the lead sends a specific message. Follow the step by step:
1\) Inside the SAC, click the automations icon:
2\) Create a new automation, give it a title, and set up the following trigger:\
\
**The contact sends a message > containing > “define the message”**
If you want, you can also limit it to the channels where you want this automation to work.
3\) Add a Create Opportunity action.
4\) Configure the Opportunity however you prefer.
5\) Additional settings
You can configure it in whatever way best suits you, but I recommend the following:
* No repetitions.\
Limit to the In service status.\
Only one trigger per contact.
Once that’s done, just save and run the tests.
