# SAC 360° Automation - Bulk Sending Messages with "Wait" in SAC 360°

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Looking to understand how to route messages to Leads with a "Wait" system? **"Wait"?** Let's detail each step below.

Inside SAC 360°, we will create an automation by clicking the corresponding icon.

<figure><img src="/files/3a8618687147dc7faf8301600e7f57943ad5e7de" alt=""><figcaption></figcaption></figure>

By clicking, the option **"New Automation"** will be displayed; just select it.

<figure><img src="/files/66635ac14f506dec2b776a9e9a43215d65474996" alt=""><figcaption></figcaption></figure>

Now we will configure the automation. Follow the step-by-step instructions.

In the **"Trigger"**, you can choose between two options: **"TAG"** or **"SEGMENT"**.

<figure><img src="/files/4ef89b4d9bd1b182aa51381c0f2b28bec5552a70" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/8b791e73104f5bad489885b9e9b4306f9c89c5bc" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Remembering that it would not be necessary to include **"Conditions"**
{% endhint %}

In "Actions", you can select "Wait", allowing you to customize the pause according to your preference.

<figure><img src="/files/62a33f0dcba0b7e41517988aad604eb32ffd7d3f" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/631f8c698b1c7f79272bc1d001e0640a82502fbf" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/762c0068ffd012af89b8c6980928af639444f554" alt=""><figcaption></figcaption></figure>

By placing a second "Action", you can add the option to **" Send a Message"**&#x20;

<figure><img src="/files/d6b698582b77a2ddaf304c13efb73a740dbb7c88" alt=""><figcaption></figcaption></figure>

In the **"Additional Settings",** you can determine the triggering of this automation, leaving only a single trigger per Lead.

<figure><img src="/files/73570e821dd387c90ccb41ef412fd64ecd5d3e09" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
It will only trigger if there is the atendimento in SAC 360°
{% endhint %}

{% hint style="warning" %}
Remember, if the option is yes for "Only a single trigger per Lead", this automation will only be triggered once per lead, even if the atendimentos are different.
{% endhint %}

To finish, click "Save", and your automation will be ready.&#x20;

Placing it on the main Automations screen of SAC 360°, you need to click the "Play", then the automation will be available.


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