# SAC 360 - Restricting Visibility When Transferring a Case Ensuring organized and efficient service is essential for any customer service team. In many systems, tickets start visible to all agents, but in some situations it is necessary to restrict access to a single professional. In this tutorial, you will learn how to configure an automation that, when transferring a ticket, restricts visibility only to the agent who received it. Check out the step-by-step in the following video: {% embed url="" %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-tutorial-videos/sac-360-restricting-visibility-when-transferring-a-ticket.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.