# SAC 360º - Account View (Cases)

With this feature you can select one or more accounts for which you want to view the cases in the SAC 360 waiting stage.

<mark style="background-color:purple;">**Issue: I can't see the cases from a specific WhatsApp. How to resolve?**</mark>

Follow the step-by-step below:

1 - Access the SAC

<figure><img src="/files/f4e6c943e9efdb3a31a30b0c475312fd4fefa766" alt=""><figcaption></figcaption></figure>

2 - In the SAC 360 settings, go to Funnel / Pipeline, and select the account(s) in the “View only these accounts” field.

<figure><img src="/files/91ce22050c9720a5a3ddfa71a4c1ea3738074271" alt=""><figcaption></figcaption></figure>

* If NO account is selected, you will have access to the view of cases from ALL ACCOUNTS.
* If you select one or more accounts, only the cases FROM THOSE SPECIFIED ACCOUNTS will be visible.

3 - After selecting the accounts, save the configuration.

<figure><img src="/files/b3dffd9d0273b58bf0cd6a5167806719c8915e11" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
[To learn how to configure a pipeline funnel click here](https://docs.sprinthub.com/topicos/geral/sac-360/sac-360-configuracoes-iniciais/sac-360o-modo-kanban/sac-360o-criacao-de-funil-pipeline)
{% endhint %}


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