> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-initial-settings/sac-360-scheduling-messages-in-the-service.md).

# SAC 360° - Scheduling Messages in the Service

The Message Scheduling feature allows you to schedule the sending of texts, audios, media, or URLs to a contact on a specific date and time, ensuring greater convenience and efficiency in following up on service interactions.

{% embed url="<https://youtu.be/gopF46e8x-E>" %}

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### How to schedule a message

The procedure can be carried out both in the **List** as well as in the mode **Kanban**.

#### 1. Access SAC 360°

In the main menu, go to **Menu →** **General → SAC 360°**.

If you prefer, use the field **Search** (magnifying glass icon) and type **SAC 360°** to quickly locate the feature.

#### 2. Select the service case

Open the service case for which you want to schedule a message and click the icon of **Message Scheduling**, located at the bottom of the screen.

#### 3. Set up the message

Compose the message as desired. You can:

* Type a text message;
* Record or attach an audio file;
* Use **Tokens** for customization;
* Use the **ChatGPT** feature to help create the content.

Then:

* Set the **date** of sending;
* Define the **time** desired;
* Click on **Schedule**.

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{% hint style="info" %}

#### Important notes

* Scheduled messages will be sent even if the service case is resolved or returns to the queue.
* It is possible to attach a **media** or add a **URL**.
* When choosing to send media or a URL, it will not be possible to include text in the same message. You must choose only one of the options.
* It is possible to schedule a WhatsApp API Template, with the 24h window open or closed
  {% endhint %}

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### Schedule tracking

After scheduling:

* A notification will be displayed on the scheduling icon within the service case.
* You will be able to view all scheduled sends for that contact.
* The Lead history will automatically record the sending of the scheduled message.
* When accessing the scheduling record, it will be possible to consult additional details about the send.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FLbWGCsld3pKWoWQ3e7vX%2Fimage.png?alt=media&amp;token=bcc3217c-606b-4ade-bb9d-44269f1c5434" alt=""><figcaption></figcaption></figure>

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### Conclusion

SprintHub's Message Scheduling provides greater control and organization in communication with your contacts. With it, your team can schedule strategic sends for the most appropriate moments, ensuring continuity in the relationship, even after the completion of a service case. In addition, the automatic record in the Lead history offers greater transparency, traceability, and efficiency in managing interactions.