> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-platforms.md).

# SAC 360º - Filters - By Platforms

The **SprintHub's 360 Customer Service** brings all your support channels together in one place — such as WhatsApp, Instagram, Facebook, and Live Chat.\
To make managing conversations easier, you can **filter support requests by platform**, showing only the channels you want to monitor at that moment.

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#### ⚙️ Where to find the platform filter

1. Access the menu **General > SAC 360**, or type **“SAC 360”** in the field **“Find services”**.
2. In the left sidebar, locate the section **Filters**.
3. Click on **Platforms**.
4. Select the channel you want to view.

The available channels are:

* <i class="fa-whatsapp" style="color:green;">:whatsapp:</i> **WhatsApp API**
* <i class="fa-whatsapp" style="color:purple;">:whatsapp:</i> **WhatsApp Web**
* <i class="fa-instagram" style="color:red;">:instagram:</i> **Instagram**
* <i class="fa-facebook-messenger" style="color:blue;">:facebook-messenger:</i> **Facebook**
* <i class="fa-comment-dots" style="color:purple;">:comment-dots:</i> **Live Chat**
* <i class="fa-google" style="color:$danger;">:google:</i> **Gmail**
* <i class="fa-envelope" style="color:$primary;">:envelope:</i> **Outlook**
* <i class="fa-envelope" style="color:$danger;">:envelope:</i> **IMAP**
* <i class="fa-handshake" style="color:$warning;">:handshake:</i> **Mercado Livre** *(Coming soon)*

When you apply the filter, the system will display only the support requests received through the selected channel.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2Fc7U2Eu9PhdwjI6bdaPCR%2Fimage.png?alt=media&amp;token=5cd3b78b-d525-4206-943e-09ab203126d3" alt=""><figcaption></figcaption></figure>

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#### 💡 Tip

You can combine the filter for **Platform** with other customer service filters, such as:

* **Departments** (to see only the requests from a specific department)
* **Responsible party** (to view an agent's conversations)
* **Stages** (to track the status of the service request)

This helps provide a more focused view of the operation.

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#### 🧠 Why use this filter

The platform filter is ideal for:

* Monitor the volume of messages in each channel.
* Analyze team performance by support source.
* Focus efforts on your company's most active channel.

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👉 **Practical example:**\
If you want to follow only the support requests from **WhatsApp API**, just apply the corresponding platform filter — the dashboard will show only those conversations, making it easier to focus on and manage the channel.