SAC 360º - Filters - By Platforms

The SprintHub's 360 Customer Service brings all your support channels together in one place — such as WhatsApp, Instagram, Facebook, and Live Chat. To make managing conversations easier, you can filter support requests by platform, showing only the channels you want to monitor at that moment.

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⚙️ Where to find the platform filter

1. Access the menu General > SAC 360, or type “SAC 360” in the field “Find services”.

2. In the left sidebar, locate the section Filters.

3. Click on Platforms.

4. Select the channel you want to view.

The available channels are:

• WhatsApp API

• WhatsApp Web

• Instagram

• Facebook

• Live Chat

• Gmail

• Outlook

• IMAP

• Mercado Livre (Coming soon)

When you apply the filter, the system will display only the support requests received through the selected channel.

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💡 Tip

You can combine the filter for Platform with other customer service filters, such as:

• Departments (to see only the requests from a specific department)

• Responsible party (to view an agent's conversations)

• Stages (to track the status of the service request)

This helps provide a more focused view of the operation.

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🧠 Why use this filter

The platform filter is ideal for:

• Monitor the volume of messages in each channel.

• Analyze team performance by support source.

• Focus efforts on your company's most active channel.

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👉 Practical example: If you want to follow only the support requests from WhatsApp API, just apply the corresponding platform filter — the dashboard will show only those conversations, making it easier to focus on and manage the channel.