SAC 360º - Filters - By Owner

No SprintHub's 360 Customer Service, the filter by Responsible allows you to view only the service tickets assigned to a specific agent. This feature is ideal for monitoring each team member’s individual performance, redistributing requests, or checking a colleague’s ongoing service tickets.

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⚙️ How to apply the assignee filter

1. Access the menu General > SAC 360, or type “SAC 360” in the field “Find services”.

2. In the left sidebar, locate the section Filters.

3. Click on Responsible party.

4. Choose the agent you want to view.

The dashboard will display only the service tickets assigned to the selected assignee.

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💡 Tip

• Combine the filter for Responsible party with other filters, such as Platforms, Departments or Stages, to further refine your view.

• If the service ticket does not yet have a defined assignee, it will not appear in this filter until it is assigned.

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📊 Why use this filter

The assignee filter helps to:

• Track the volume of service tickets per agent.

• Ensure no conversation is left unanswered.

• Identify bottlenecks or overload in a team member.