> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/sac-360o-filters-by-owner.md).

# SAC 360º - Filters - By Owner

No **SprintHub's 360 Customer Service**, the filter by **Responsible** allows you to view only the service tickets assigned to a specific agent.\
This feature is ideal for monitoring each team member’s individual performance, redistributing requests, or checking a colleague’s ongoing service tickets.

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#### ⚙️ How to apply the assignee filter

1. Access the menu **General > SAC 360**, or type **“SAC 360”** in the field **“Find services”**.
2. In the left sidebar, locate the section **Filters**.
3. Click on **Responsible party**.
4. Choose the agent you want to view.

The dashboard will display only the service tickets assigned to the selected assignee.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2F4HT5d32wztSImjuZ8xqK%2Fimage.png?alt=media&amp;token=a6b084e8-3d1c-42ef-a904-9563cc9f7b75" alt=""><figcaption></figcaption></figure>

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#### 💡 Tip

* Combine the filter for **Responsible party** with other filters, such as **Platforms**, **Departments** or **Stages**, to further refine your view.
* If the service ticket does not yet have a defined assignee, it will not appear in this filter until it is assigned.

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#### 📊 Why use this filter

The assignee filter helps to:

* Track the volume of service tickets per agent.
* Ensure no conversation is left unanswered.
* Identify bottlenecks or overload in a team member.