> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-filters/360o-customer-support-filters-by-accounts.md).

# 360º Customer Support - Filters - By Accounts

The filter **By Account** allows you to view only the support tickets linked to a specific account integrated into SAC 360º. This feature is ideal for companies that use multiple accounts on the same channel, making it easier to organize and track conversations.

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### 🎯 When should you use this filter?

Use the filter **By Account** when you want to:

* View only the support tickets from a specific account;
* Separate support tickets between different WhatsApp numbers;
* Filter conversations from different Instagram accounts;
* Display only emails from a specific inbox (Gmail, Outlook, or IMAP);
* Organize support by channel or team responsible for each account.

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### ⚙️ How to use the filter

1. Access the menu **General > SAC 360º**, or use the field **Find Services** to locate the module.
2. In the filter bar, click **Account**.
3. Select the account you want to view.
4. The system will display only the support tickets linked to the selected account.

> **Tip:** If no account is selected, SAC will display support tickets from all available accounts (respecting the user's permissions).

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2F0pcNoPJXdDTIBTk2VF3U%2Fimage.png?alt=media&amp;token=8d400a40-c704-4351-8969-75607061b41d" alt=""><figcaption></figcaption></figure>

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### 📱 Accounts that can be displayed

The filter can show all accounts integrated into SAC 360º, such as:

* WhatsApp Web;
* Official WhatsApp;
* Instagram;
* Facebook Messenger;
* Live Chat;
* Gmail;
* Outlook;
* IMAP.

The availability of the accounts depends on the integrations configured on the platform.

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### ✅ Benefits of the Account filter

By using this filter, your team can:

* Find support tickets more quickly;
* Separate operations between different numbers or channels;
* Make team management easier;
* Reduce the volume of support tickets shown on the screen;
* Improve the organization of daily support.

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### 💡 Tip

The filter **By Account** can be combined with other SAC 360º filters, such as **Department**, **Responsible party**, **Status**, **Platform**, **Queue**, **Tags** and other advanced filters, making the search for support tickets much more precise.

If you'd like, I can also create the articles for the other filters, such as **By Department**, **By Agent**, **By Status**, **By Queue**, **By Tags** and **By Group**, while maintaining the same visual identity and structure.