360º Customer Support - Filters - By Accounts

The filter By Account allows you to view only the support tickets linked to a specific account integrated into SAC 360º. This feature is ideal for companies that use multiple accounts on the same channel, making it easier to organize and track conversations.

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🎯 When should you use this filter?

Use the filter By Account when you want to:

• View only the support tickets from a specific account;

• Separate support tickets between different WhatsApp numbers;

• Filter conversations from different Instagram accounts;

• Display only emails from a specific inbox (Gmail, Outlook, or IMAP);

• Organize support by channel or team responsible for each account.

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⚙️ How to use the filter

1. Access the menu General > SAC 360º, or use the field Find Services to locate the module.

2. In the filter bar, click Account.

3. Select the account you want to view.

4. The system will display only the support tickets linked to the selected account.

Tip: If no account is selected, SAC will display support tickets from all available accounts (respecting the user's permissions).

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📱 Accounts that can be displayed

The filter can show all accounts integrated into SAC 360º, such as:

• WhatsApp Web;

• Official WhatsApp;

• Instagram;

• Facebook Messenger;

• Live Chat;

• Gmail;

• Outlook;

• IMAP.

The availability of the accounts depends on the integrations configured on the platform.

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✅ Benefits of the Account filter

By using this filter, your team can:

• Find support tickets more quickly;

• Separate operations between different numbers or channels;

• Make team management easier;

• Reduce the volume of support tickets shown on the screen;

• Improve the organization of daily support.

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💡 Tip

The filter By Account can be combined with other SAC 360º filters, such as Department, Responsible party, Status, Platform, Queue, Tags and other advanced filters, making the search for support tickets much more precise.

If you'd like, I can also create the articles for the other filters, such as By Department, By Agent, By Status, By Queue, By Tags and By Group, while maintaining the same visual identity and structure.