SAC 360º - Receive Messages from WhatsApp Groups

On the main SprintHub screen, we will first configure the WhatsApp Web account within the platform.

In our knowledge base, we have an article to help with this integration

https://docs.sprinthub.com/tutoriais/conta/configuracoes-de-contadocs.sprinthub.com

During the account setup process, it is possible to add the option to receive WhatsApp Group messages in the same place.

By adding it, you will be able to track messages in SAC 360° and schedule messages in SAC 360° customer service interactions.

"Scheduled messages will be sent even if the ticket is resolved or returns to the queue"

In our knowledge base, we have an article available to help with this step

SAC 360° - Agendando Mensagens no Atendimento | SprintHub - Base de Conhecimentodocs.sprinthub.com