> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-whatsapp-groups-in-sprinthub/sac-360o-receive-messages-from-whatsapp-groups.md).

# SAC 360º - Receive Messages from WhatsApp Groups

On the main SprintHub screen, we will first configure the WhatsApp Web account within the platform. 

In our knowledge base, we have an article to help with this integration

{% embed url="<https://docs.sprinthub.com/tutoriais/conta/configuracoes-de-conta>" %}

During the account setup process, it is possible to add the option to receive WhatsApp Group messages in the same place.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FEasXGVGbyLpbk75mzDaw%2Fimage.png?alt=media&amp;token=5ffe3b7d-81aa-487c-867a-54071a376f73" alt=""><figcaption></figcaption></figure>

By adding it, you will be able to track messages in SAC 360° and schedule messages in SAC 360° customer service interactions.&#x20;

**"Scheduled messages will be sent even if the ticket is resolved or returns to the queue"**

In our knowledge base, we have an article available to help with this step

{% embed url="<https://docs.sprinthub.com/tutoriais/geral/sac-360/agendando-mensagens-no-atendimento>" %}