On the SprintHub main screen, we will first set up the WhatsApp WEB account within the Platform.
In our knowledge base, we have an article to help with this integration
During the account setup process, it is possible to add the option to receive messages from the WhatsApp Group in the same place.
By adding it, you will be able to monitor messages in SAC 360° and schedule messages in SAC 360° service sessions.
"Scheduled messages will be sent even if the service is resolved, or returned to the queue"
In our knowledge base, we have an article available to assist in this step
Last updated 4 months ago
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