# SAC 360º - Placing Cases from an Owner into a Department

In this situation you have tickets with a specific agent, but when filtering all tickets by department and by that agent, you don't find all the tickets that are with them.

This happens because the tickets probably have an owner but are not in a department. Therefore, you will see the ticket like this, as shown in the screenshot below:

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcryhXMfZgKuZZfmm1742s47w4Bx_-Ev_tV1_jwCMCTB8seVOw-WKw6huFhnPbgidYiyXzg-rSG5ZtO0JzWA8y-NqA6WL6p0lK77Z1KXkkshsw8gPwCIcX4f1LFviwEg48tBjuTjA7BXWN4JbZorRNnIylR?key=ff_P_LXSUueAvxH9p-mhKA" alt=""><figcaption></figcaption></figure>

As a solution, you can create a temporary automation just to place the tickets of the respective owners into the department. Follow the steps below:

1 - Click the SAC icon then click +New to create a new automation

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeN1cPm46gTbppcHPB6MhNLY9BCSz28fr8gF-uJz6myXmEeRa8Onl9nL3QoYYWjt-62i0I_MbME3NTQ-crrJY965AN1vg0VAgNb715JpmCiXouoi-Qp_djB8u_T4T1Q5sZWznH11UR-Qd-hq3XIReFRANie?key=ff_P_LXSUueAvxH9p-mhKA" alt=""><figcaption></figcaption></figure>

2 - Add the name

* Condition: The ticket owner is >> Specify the owner;
* Action: Transfer ticket >> Choose Department and specify the department
* Limit the ticket statuses to Waiting and In Service
* Save the automation
* Click YES to activate the automation on all tickets&#x20;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeFK1oFsi2liqbZtKIyDjFObprfd_MeiFZBPN6a7kdlzbQAmfmhv4Vef6yzuHQgv4QRbSoTJtM0avMylOrehXbIB-ik9W6BR3donAPg9Lld-qXVEahqcGrhW0Kti50ehtKqfQd1SkEZ6PBnT65Sq2wC0_I-?key=ff_P_LXSUueAvxH9p-mhKA" alt=""><figcaption></figcaption></figure>

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