SAC 360º - How to Create a New Support Case with a Different WhatsApp Number

If your instance is connected to two or more WhatsApp numbers, it is possible to create tickets directly for those other numbers. In this way, you avoid asking the lead to contact you through another number, speed up the process, and direct the service to the responsible employee.

To perform this procedure, it is necessary to have access permission, via the Department, to the other integrated WhatsApp numbers or to all of them

This procedure can be carried out in both modes: List and Kanban.

To create the task, follow the steps below:

1. Go to SAC 360°:

• Go to SAC 360° through “Find Services.” Or simply type the name, and the feature will appear.

• Open a ticket and then click the task icon, as shown in the image;

CONCLUSION:

Using the ticket creation feature with other WhatsApp numbers in SprintHub helps optimize the service flow, reducing steps and offering a faster and more efficient experience for the lead. In addition, it ensures greater control and organization in the distribution of requests among employees, without depending on the customer's action to switch channels.