> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-how-to-add-tags-to-the-contact-in-the-sprinthub-service-window.md).

# SAC 360º - How to add tags to the Contact in the SprintHub service window

Adding tags during the service is a practical way to organize contacts, segment leads, and make future searches in the CRM easier.

{% embed url="<https://youtu.be/cZD9lRmgFaA>" %}

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#### 📍 Where to add the tag

1. Go to the **SAC 360º**.
2. Open the **desired service**.
3. In the side panel (contact information), locate the section **Tags**.

#### ➕ How to add a new tag

1. Click the field **Tags**.
2. Type the name of the desired tag.
3. If the tag already exists, just select it from the list.
4. If it does not exist, press **Enter** to create a new one.

The tag will be linked to the contact immediately.

#### ✏️ How to remove a tag

* In the same field of **Tags**, click on the **"x"** next to the tag you want to remove.

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#### 💡 Best practices

* Use patterns such as:
  * `Hot Lead`
  * `Quote Sent`
  * `After-sales`
* Avoid creating too many variations for the same purpose (e.g.: “hot lead”, “HotLead”, “hot”) to keep things organized.