> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-copilot/sac-360o-copilot-performing-tasks.md).

# SAC 360º - Copilot: Performing Tasks

With the **Copilot**, you have artificial intelligence to perform tasks in a practical and efficient way directly in customer service.

Among the available features are the ability to **improve texts, suggest responses, translate messages, correct texts** and much more, making customer service faster and more efficient.

> **Important:** This procedure can be carried out both in the **List** as well as in the **Kanban**.

***

### Accessing SAC 360º

To use Copilot, access the **SAC 360º** through **Find Services**.

In the search field, type **SAC 360º** and select the feature.

Then open a service ticket.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FcAmb5cP0alRk9BfVzdzi%2Fimage.png?alt=media&amp;token=66a36810-6e01-4869-a140-dc17b74547b7" alt=""><figcaption></figcaption></figure>

***

### Using Copilot

Inside the ticket, locate the **Copilot icon**, as indicated in the image.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FuTfGJI12N3Y851mVU2c5%2Fimage.png?alt=media&amp;token=c3002e34-b82c-4b45-aa37-c81a690fa4c6" alt=""><figcaption></figcaption></figure>

{% embed url="<https://youtu.be/5idBUIVVagk>" %}

When you click the icon, the available options for using artificial intelligence will be displayed.

Among them, you can use features such as:

* **Improve text:** refines the message, making it clearer and more appropriate;
* **Suggest response:** helps in drafting a response for the customer;
* **Translate:** translates the content into another language;
* **Correct text:** identifies and corrects possible errors in the message;
* Other artificial intelligence features available on the platform.

Choose the desired option and use the result generated by Copilot to speed up the service.

***

### Conclusion

Using the **Copilot in SprintHub** enhances your team's productivity,

With features such as **text improvements, response suggestions, translations, and automatic corrections**, you gain more agility and accuracy in the service flow, allowing your team to focus on what really matters: **providing quality service and delivering better results.**


---

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