# SAC 360º - Action Bar

The **Action Bar** of **360º Customer Service** allows performing quick actions on selected tickets in the queue.

It appears when **one or more tickets are selected**, allowing the agent to manage those tickets quickly without needing to open each conversation individually.

The available actions may vary according to **the ticket stage**.

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### ⏳ Actions available in the **Waiting**

When the ticket is in the **Waiting**, the following actions become available:

🔹 **Unselect**\
Removes the selection from the marked tickets.

🔹 **Lock**\
Locks the ticket so that only the user who locked it can start working on it.

🔹 **Start**\
Starts the selected ticket, moving it to the **In Service**.

🔹 **Delete Tickets**\
Removes the selected tickets from the queue.

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### 💬 Actions available in the **In Service**

When the ticket is in the **In Service**, the available actions are:

🔹 **Unselect**\
Removes the selection from the marked tickets.

🔹 **Lock**\
Locks the ticket to prevent other users from taking it or performing actions on it.

🔹 **Resolve**\
Closes the ticket, indicating that the customer's request has been resolved.

🔹 **Delete Tickets**\
Removes the selected tickets.

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### ⚙️ Hide or show the Action Bar

The **Action Bar** can be shown or hidden in the Customer Service settings.

To configure:

1️⃣ Go to the **360º Customer Service**\
2️⃣ Click on the **gear icon ⚙️** in the bottom right corner of the screen\
3️⃣ Go to **Service Settings**\
4️⃣ Enable or disable the option **Show Action Bar**

This setting allows adapting the interface according to the needs of the support operation.


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