> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360o-action-bar.md).

# SAC 360º - Action Bar

The **Action Bar** of the **SAC 360º** allows quick actions to be performed on selected tickets in the queue.

It appears when **one or more tickets are selected**, allowing the agent to manage these tickets quickly without having to open each conversation individually.

The available actions may vary depending on **the ticket stage**.

{% embed url="<https://youtu.be/I5iDhAdvx6M>" %}

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### ⏳ Actions available in the stage **Waiting**

When the ticket is in the stage **Waiting**, the following actions become available:

🔹 **Deselect**\
Removes the selection from the marked tickets.

🔹 **Block**\
Blocks the ticket so that only the user who performed the block can start the ticket.

🔹 **Start**\
Starts the selected ticket, moving it to the stage **In Progress**.

🔹 **Delete Tickets**\
Removes the selected tickets from the queue.

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### 💬 Actions available in the stage **In Progress**

When the ticket is in the stage **In Progress**, the available actions are:

🔹 **Deselect**\
Removes the selection from the marked tickets.

🔹 **Block**\
Blocks the ticket to prevent other users from taking over or performing actions on it.

🔹 **Resolve**\
Ends the ticket, indicating that the customer's request has been resolved.

🔹 **Delete Tickets**\
Removes the selected tickets.

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### ⚙️ Hide or show the Action Bar

The **Action Bar** can be shown or hidden in the SAC settings.

To configure it:

1️⃣ Access the **SAC 360º**\
2️⃣ Click the **gear icon ⚙️** in the lower-right corner of the screen\
3️⃣ Access **Service Settings**\
4️⃣ Enable or disable the option **Show Action Bar**

This setting allows the interface to be adapted to the needs of the support operation.