The Action Bar of 360º Customer Service allows performing quick actions on selected tickets in the queue.
It appears when one or more tickets are selected, allowing the agent to manage those tickets quickly without needing to open each conversation individually.
The available actions may vary according to the ticket stage.
⏳ Actions available in the Waiting
When the ticket is in the Waiting, the following actions become available:
🔹 Unselect
Removes the selection from the marked tickets.
🔹 Lock
Locks the ticket so that only the user who locked it can start working on it.
🔹 Start
Starts the selected ticket, moving it to the In Service.
🔹 Delete Tickets
Removes the selected tickets from the queue.
💬 Actions available in the In Service
When the ticket is in the In Service, the available actions are:
🔹 Unselect
Removes the selection from the marked tickets.
🔹 Lock
Locks the ticket to prevent other users from taking it or performing actions on it.
🔹 Resolve
Closes the ticket, indicating that the customer's request has been resolved.
🔹 Delete Tickets
Removes the selected tickets.
⚙️ Hide or show the Action Bar
The Action Bar can be shown or hidden in the Customer Service settings.
To configure:
1️⃣ Go to the 360º Customer Service
2️⃣ Click on the gear icon ⚙️ in the bottom right corner of the screen
3️⃣ Go to Service Settings
4️⃣ Enable or disable the option Show Action Bar
This setting allows adapting the interface according to the needs of the support operation.
