> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-support-after-24h.md).

# SAC 360° - Support After 24h

<figure><img src="/files/812afa10de886b5a62b15f6be9bb3a7600dc6bcc" alt=""><figcaption></figcaption></figure>

Within SAC 360°, it is possible to recover interactions older than the 24-hour period. We will explain the step-by-step process below.

{% hint style="danger" %}
Reminder: When performing the "Message Template" procedure, you can keep the conversation open, and when the lead responds, the conversation will be available again.
{% endhint %}

When the conversation shows this message and was made via WhatsApp API, it is possible to perform the following procedure:<br>

<figure><img src="/files/1f1df4bc63febc0fc8bd9ac5eefeebc709e5a08f" alt=""><figcaption></figcaption></figure>

By clicking **"Message Templates"**, you can either use an existing template or register a **"New Template"**.

<figure><img src="/files/9e5fb34fd0aa5aeb6d713c5f305c140bffa71f28" alt=""><figcaption></figcaption></figure>

**"Name":** Set a name for the template to help identify it easily. Spaces, uppercase letters, accents, or special characters (except \_) are not allowed.

**"Interactive Message Template":** If you check this option, you are required to add action buttons. When sent, Meta approval is not necessary. This template will not work **outside** the 24-hour window, however, interactive message templates are not charged.

<figure><img src="/files/5698d1668c5d5cac2fca6b0064abd029fbcef83e" alt=""><figcaption></figcaption></figure>

**"Language":** Which language would you like to use.

**"Category":** We would have the three options below:\
\
![](/files/a11484d5688566ee72d6364caf9fffae68ce60a9)

**"Header":** We have four options for more effective use.

<figure><img src="/files/41896f06098f9046e129e2c2afae2e3f2d365652" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/748315d101daf80008effd2e56cafe618c9a2fb3" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/628d544b0362968dc32df13e3da895abba1c59d9" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/5a7ca904e6587c0a53cf68109fcefcc9403afb58" alt=""><figcaption></figcaption></figure>

**"Body":** You can put your message text:

<figure><img src="/files/5c5258d0470ff902b9bd51df86c83efde7cf818a" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/913672cd5df4a0c59fd056839e632a6cc49dc1be" alt=""><figcaption></figcaption></figure>

**"Footer":** Use the footer to add extra information at the end of the message.

<figure><img src="/files/298211efbceaee881a9e8cff7fbdace3effd80c0" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/b9d2111dfbfa0687dbf3d7031b6c9293ab6414b6" alt=""><figcaption></figcaption></figure>

**"Actions":** If you choose list or product, only the text header will be sent.

<figure><img src="/files/f124bf7aa69c8a69ad30f49b396451d71908d804" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/153d43233892048ebc6dacdd33a5af230f5b2d34" alt=""><figcaption></figcaption></figure>

After performing the procedure above, just click "Send for Approval"&#x20;

<figure><img src="/files/7d6cd4884a70153b2683b29426b20585b2077b07" alt=""><figcaption></figcaption></figure>

On the main templates screen, you can view all your templates and drafts, check their statuses, and perform actions such as send, edit, or remove.

<figure><img src="/files/770f6cc743cee68b58477da18b0814a4cd77b4a1" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
Remember that Instagram and Facebook "Message Templates" are in Production!
{% endhint %}

{% embed url="<https://docs.sprinthub.com/duvidas-comuns/templates-de-mensagens/quais-sao-os-motivos-que-levam-a-rejeicao-de-um-template>" %}

{% embed url="<https://docs.sprinthub.com/duvidas-comuns/templates-de-mensagens/qual-e-o-prazo-medio-para-a-aprovacao-de-um-template>" %}


---

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