> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-support-after-24h.md). # SAC 360° - Support after 24h
Within SAC 360°, it is possible to recover past interactions within the 24-hour period. We will explain the step-by-step process below. {% hint style="danger" %} Reminder: When carrying out the "Message Template" procedure, you can keep the interaction open, and when the lead replies, the interaction will be available again. {% endhint %} When the interaction shows this message and was done via WhatsApp API, it is possible to carry out the following procedure:
When clicking on **"Message Templates"**, you can either use an existing template or create a **"New Template"**.
**"Name":** Define a name for the template to help identify it easily. Spaces, uppercase letters, accents, or special characters are not allowed (except \_). **"Interactive Message Template":** If you select this option, you are required to add action buttons. When sending, Meta approval is not required. This template will not work **outside** the 24-hour window; however, the interactive message template is not charged.
**"Language":** What language would you like to use. **"Category":** We would have the three options below:\ \ ![](https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FiQJ92SZkFi14PhoWRKNH%2Fimage.png?alt=media\&token=95d88573-7771-43b4-8b26-37004d6fcba5) **"Header":** We have four options for more effective use.
**"Body":** You can enter your message text:
**"Footer":** Use the footer to add extra information at the end of the message.
**"Actions":** If you choose list or product, only the text header will be sent.
After carrying out the procedure above, just click " Send for Approval"
On the main templates screen, you can view all your templates and drafts, check their statuses, and perform actions such as send, edit, or delete.
{% hint style="danger" %} Remember that the Instagram and Facebook "Message Templates" are in Production! {% endhint %} {% embed url="" %} {% embed url="" %}